What pixel changes were detected within the detection zone during this time? Person detection comes after the event is uploaded to the cloud and the ai algorithm detects people objects. Can you upload this event? And a pic of your detection zone?
The thing is, the picture of the event is at the end of the 12 sec. video. You can see the person is on the up left corner, quite far away of the detection zone. Hence, detection zones are not working. When will it work?
But that’s how it works and has always worked, for better or worse. When motion detection is triggered in the defined zone, the clip is uploaded. When the server analyzes it for persons / other AI, it does NOT know of or respect the zone. It looks at the whole frame. "There was a person visible to the camera when motion was detected* is how to think of it.
Sorry to disagree with you but I remember, probably more than 1 year ago, that I have a detection zone and only persons INSIDE the detection zone triggers the notification. Yes, there were cases that if the person was outside the zone but close from it, you have chances to get the notification but, as far of the zone as the example I sent now, did not trigger it.
Enable “motion tagging” for troubleshooting. That will mark with a green box what is being determined as motion in the field of view. Motion will be anything that is pixel change shadows moving light moving actual objects moving. And like I said once motion is detected in the detection zone your clip will be uploaded to the cloud and then analyzed for recognized objects. If any objects are recognized, such as person or vehicles, you will be notified as such based on your notification settings. Also to note, that recognized objects aren’t necessarily the cause of the motion, those are just objects that are recognized in the field of view.