I have 4 Wyze cams working on the Wyze app on various iOS devices.
There is a Google Home integration for WyzeCams, which I’ve never been able to get it work, that is seeing the cams in Google Home and creating automations from the cams. I believe the are a couple of threads in the forum.
Since those threads are stale, I called in to support. I humored them and did all the silly steps their script has them try, Unplug router, modem, etc. Basically reboot your entire network, throw salt over your shoulder, yada yada yada. Worse than Comcast.
The Joker I was just speaking to said he was talking to Level 2 support. Via email. How are we supposed to troubleshoot an issue over the phone and with email? Then the guy had a brilliant suggestion, which is how he earned the monitor Joker.
contact Google Home
What? It’s your integration. How are they supposed to troubleshoot it?
that’s all we can do now
Why do they even bother having a tech support phone number?
Wyze used to have a US based support team. Now it’s entirely outsourced to the Philippines. Does anyone know when this happened?
When you eventually get a human, they do the CSR script. Thank you for waiting, they repeat what you said back to you, they acknowledge your frustration , etc. Designed by psychologists to make the customer calm. For an ADDHD raddled wreck, just hearing the “i feel your pain” POs me. I try to stop them and listen. This is the problem; I know you can’t fix it. Let’s get Level 2. Level 2 only communicates via email. No chat, phone, discord, whatever. My CSR had never spoken to any “higher up”. Never ever. Not even during an interview. So she has to submit a new ticket to a higher up. Email or ticket system, who knows. I asked how I can contact her, and she said they don’t have email. You have to use the support email. She gave me her name and the ticket number. Let’s see if she gets it.
I can access cam live feeds in Google Home on my Android phone and Chromecast devices, but that’s all. Don’t expect anything more. Nothing has changed over the years with Wyze and Google Home.
Wyze is offering me gift cards hoping that will be enough to close this issue. I told them I won’t say “no” to getting gift cards. But they are dead wrong thinking it will be enough to close the issue.
Fix it, or remove the marketing of the integration with Google Home.
Relevant to this topic, Wyze is soliciting Support feedback over here:
I wouldn’t vote to remove it entirely, but the messaging has certainly been poor at times, as I wrote in another topic recently. I can stream video from Wyze cameras in the Google Home app on Android devices, but y’all who use iOS are still getting short shrift, which blows, and my understanding of that issue is that it’s between Apple and the responsible Home team at Google for not resolving that problem.
Recently, when viewing Wyze website, I noticed a slight change to the wording regarding integration, there is now a caveat which states that integration may or may not be successful with some 3rd party services. I don’t know how long it has been there since I don’t often visit Wyze online.
I have no issue binding Google Home and Assistant integration. Plus unlinking Google via disabling the skill or unlinking in G Home.
I have no issue then setting pin through Wyze app.
My only issue is opening the garage door or returning the status through Alexa. Only Google will give the status, opened/closed, plus will respond to verbal commands to open and close…
My last response regarding the Philippino jokers is in the forum here too… Stop trying to be overly polite. Stop talking for the sake of filling the air. Stop reading your scripts and just fix the problem or search your KB!!!
I don’t get why they outsource to companies to just copy and paste a script. They are not qualified to read the troubleshooting documentation provided to them by Wyze!!
At the end of the day, I won’t be recommending ANY of Wyze security systems as their support sticks. Eufy on the other hand get down to the issue, offer 1-3 solutions, plus then send out hardware at their cost!
Haha typo… But yes, it is middle-age mashed-keyboard slang. Quite technical…
I guess if you are one of those young hip / jive fella’s, you would use “stinks”…
I’m the opposite mate. I have no issue connecting and disconnecting google. But can’t get any control of the Wyze garage controller!
If I can see Eufy camera live streams from Alexa app, then why not Wyze live steam.
Wish someone could share their input… But I guess people are only here if they have an issue or questions…
Opposite of what? My experience with the Wyze/Google Home integration has been acceptable when Wyze is clear about what features are supported (and they’ve had to amend their language about this in the past). I guess I’m not seeing where our experiences differ in that regard.
Opposite… The opposite to you…
I don’t have issues with google home integration. My only issues are with Alexa integration. I think it’s pin # related.
Alexa can close the garage door, but not check status or open. I’ve changed the pin # in G Home, in the Wyze app, and no difference.
I don’t get why Wyze support can’t help.
Surely other users have had a similar issue??
If Alexa says it can’t do it, without asking for a pin, then it’s clearly an Amazon + Wyze integration issue?
Just wish there were more logs!
Have sent logs to Wyze but unhelpful and will not share any logs with me…
I’m still not seeing the difference in our description of experiences with Google Home. As I’ve said, where Wyze has been clear about what they support in a Google Home integration, mine has mostly worked as expected.
I’ve read about your Alexa experience in other topics. I don’t have any direct input on that, as I don’t own the Garage Door Controller.
I’m also not sure what point you’re trying to make about logs, but perhaps a reminder topic from last year will shed some light on how Wyze uses those.
“if I could see the logs” = if I had access to the logs, then I could do some troubleshooting!
Not wait days fly Wyze to respond to 6 questions but only answer 1.
If I had access to the logs, I could start troubleshooting and ascertain the exact issue, or at least search online and find similar issues.
Right now I am totally reliant on a capable and literate Wyze support agent, who can read more than one question, and answer it thoroughly, sharing the logs I requested.
Pretty bloody depressing for a paid product…
Plus it’s pretty bloody embarrassing for 3 clients who have the same issue with Alexa only systems!
As per the topic title, it’s a complete joke!
PS. I’ve even initiated the error several times in a row “Echo, open the garage door”, “Echo, is the garage door open?” etc. Then sent the logs…
I hope this message finds you well. My name is XXX, I’m a Human Representative, and I would like to ensure our communication remains direct and smooth. Would you mind replying to this email so we can proceed with our conversation without any breaks?
I would also value your insights regarding your concerns, as this will help me find a solution that aligns with your needs. Your satisfaction is a priority for us, and I’m here to assist you!
? Reply to this email what? What kind of joke is this? Insights regarding my concerns what? Can’t you read the damned ticket?
