This is just another reason why Wyze needs to let people run their cameras local-only if they want to. They’re clearly capable of it as they’ve released firmware for it in the past. If you can’t guarantee uptime, you can’t run a “relies on third party server” service.
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Maybe you should go buy a few more cams so that they have more revenue to avoid this kind of issue.
You look like a nice customer.
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This is just a guess so I could be wrong but I’m 90% sure there’s not some dude in a Wyze office monitoring your security and that it’s outsourced somewhere.
Someone is supposed to be monitoring the system somewhere otherwise what’s the point?
If the whole system goes down you would think Wyze knows and would at least make a statement.
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x
I didn’t say there wasn’t somebody monitoring it, I said it’s probably not some dude named Jason at Wyze headquarters. It’s more likely some dude with far more syllables in his name on another continent.
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Additionally - for those of you that like to tinker and want to avoid this in the future:
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aws ( Amazon Web Services) has problems right now. the wyze cams use AWS services so amazon’s problems effect wyze and then down to each user
Okay, again, where are you seeing that AWS is having issues? Their status page shows none. Can you link me?
It wasn’t completely automated, because they responded to be about an hour or more after I emailed support. I actually had emailed support before I started searching the forums and found this thread. Still not sure if it’s a live human being on the other hand, but probably not completely automated. Which is even more infuriating! I agree, it’s sad that they are going to run themselves out of business with service like this.
Crap Wyze products is the issue. Will never purchase another shoddy product from this fly by night company again…
It is wholly unacceptable to have these sorts of outages, especially when these devices have no alternative control locally. We can’t lose total light control when there’s outages.
Wyze, you have to have fully geo-redundant high availability, ideally multi cloud. Any less is unacceptable when these devices require you to be up 24/7/365. Also, we shouldn’t have to go a forum to find out about service outages. I’ve worked in a NOC as a cellular telecom tech and I’m a DevOps engineer, get your act together.
Not only that, I’ve had to re-setup my lights ( some, more than once ) in the past because they all just randomly saying they’re not connected anymore, despite being connected. Your systems have to be extremely stable to be viable.
This is how you lose customers permanently.
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The Wyze app is deeply and fundamentally flawed.
If there is a server problem the app should stop at the sign in screen and let you know it can’t connect to the server. Instead everyone goes crazy trying to sign in and in the dark about what’s wrong.
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“Failed to update device list (error code 3840)”
Same here. Three cameras showing offline and blue led flashing. Tried to reset one, app hangs when trying to add a device.
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Yeah, it’s pretty hilarious that the only “service status” page I could find was a post on a forum. They need a hard status page with automatic uptime statistics, and they need people on call 24/7 to respond to these issues. People wouldn’t be freaking out so bad if there was a staff member with definitive information right now. Five minutes of downtime for a cloud-based company is a huge deal; this much downtime is almost unheard of, it’s like a once-every-five-years type of event at most.
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There were talks about issues where Wyze host their services, but I don’t know any truths to that. Don’t get me wrong, outages are a pain, and the lack of response from Wyze thus far is just wrong. A company that supplies security devices that requires basically an always on DRM is a said business model that does not account for outages that are not local to the end client.
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Honestly, after the whole Pan V3 fiasco where months and months later it’s still “hey can u send us logs” like they can’t solve the problem with what they’ve received (now it’s a “resource allocation” problem!) and now this, I’ve never been more motivated to just drop the entire ecosystem and start over with a local-only setup on Home Assistant. The absolute only advantage of Wyze was convenience, that I can have family members install an app, share the cameras with them, and know it’s always work- oh wait.
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sorry! my 1st post is a complaint haha
Yes, been figitting with my cams all morning…unplug, wait 2 min, replug…reset modem…unplug modem, wait 2 min…reset on/off phone… go off modem, use phone data… force stop app & delete cache memory…
I have several work crews around my house right now, it would REALLY BE NICE to watch what’s going on, I prefer my car battery right where it is!
best luck yet, have coffee & a few pcs bacon!
COME ON WYZE, git it together!! 
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There’s no point in resetting anything. The problem isn’t on your end. Nobody in here should be resetting their modem, power cycling cameras, clearing app data/cache, there’s nothing you can do. Just gotta wait.
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