Okay, So I’m guessing this isn’t a Wyze hardware/software issue, but possibly some sort of interference problem that I haven’t been able to find. However, I’m posting it here on the chance that someone may have experienced something similar and may have found solutions. So the situation is that my new V3 Pro will not stream in 2k, but only fails during main daytime hours. Early morning, evening, and all night it streams fine in 2K. During the bulk of the day, it just freezes or at best studders and jumps multiple seconds at a time like it has a very weak WiFi signal. Switching it to SD or 360P makes it run perfectly smooth, 2K starts improving late afternoon, and works perfectly by evening/night. It also doesn’t matter what device, it fails during the day on iPhone, iPad, and Android tablet. I know, I know, the common answer would be weak network or range, but that isn’t it. even right near my Eeero Pro mesh it does this and I can stream 4k on multiple devices at once on my network. It also fails during the day if I bring it inside and try it in the same room as the main router. I’m thinking it might be something causing interference that only effects the V3 Pro for some reason from a neighbor in the area, because nothing in my house runs during the day that doesn’t in the evening or early morning. In fact, I have more things running at night such as the TV which is all internet streaming, often in 4K and the V3 Pro works fine in 2k then. As an experiment, I even temporarily turned off all of my other cameras, TV, computers, etc mid day when the camera wouldn’t stream in 2k and it didn’t solve it. Anyone ever experienced something like this?

[image] jeff_sloan: ability to turn on and off the starlight “Starlight” is the sensor itself. It’s a starlight sensor, it helps in all low light situations, wither night vision mode is enabled or not. To change night vision modes, change your dusk/dawn settings, enable or disable the ir lights are only in the advanced settings menu currently.

Something to add for this dilemma. I got out a newer Lenovo M10 Plus full HD Android 10 tablet I have and it does seem to stream in 2k. Not perfectly, it’s a little jumpy and skips a second every few, but it does at least stream instead of freezing. With hardware decoder turned off, it’s much more jumpy, but still kind of works. That means for whatever reason, the problem is more with the IOS app. My iPhone 13 with the A15 Bionic processor and a dedicated 4 core GPU is more powerful than the Lenovo M10 tablet, but the Android tablet does stream 2k, not great, but much better.

Yes, but the ability to turn the IR on and off on the standard v3 is right on the live stream above the picture, no digging for it. And when the IR is on, there is only one setting, big red obtrusive visible lights, not like the Standard v3. In my eyes, adding a pro version doesn’t mean taking away features, just adding and improving. No one expects to not be able to do the things they could with the “lesser” model when they “upgrade” to a newer more expensive model with the same name just “pro” added… I would assume that the ability to switch modes will come with new app, not firmware. And my guess is that the streaming issues are at the server end too… The invisible infra-red though, that is either a firmware, or, hardware difference…

If I remember correctly, on the V2 the “near” IR lights are the invisible ones and the far are the red glow. It’s a hardware thing (physical LED’s) the invisible ones are 940nm wavelength and the red ones are 850nm which is more into the human visible range.

And the Pro removed the invisible ones? That is odd.

[image] Customer: And the Pro removed the invisible ones? That is odd. Yeah, only the standard IR with no near/far option. By the way, I also tried the frame rate in TinyCam and it wasn’t much help. I’ll try it again at night when the camera works better, but TinyCam was displaying only something like 4 frames per second. I assume that’s what it’s sensing on the receiving end and not what the camera is attempting to actually transmit.

Interesting but that IS a data point. My 2K cams usually do better than that, even though signals are only so-so.

[image] raym64: TinyCam was displaying only something like 4 frames per second. :scream: :scream: [image] raym64: only the standard IR with no near/far option. That is so weird. Like they figured you would use the spotlight for certain distances instead?? [image] raym64: TV which is all internet streaming, often in 4K Are these devices using 5 GHz WiFi by chance? And the V3Pro is still using 2.4 GHz I think? If you have any close neighbors, maybe they are flooding those limited channels during the day? [image] raym64: As much as I love the Eero and how rock solid it is, there’s no way to manually change channels. Oh yeah… :face_with_symbols_over_mouth: Ya can’t pick channels and ya can’t force things to connect to a certain node. I was not expecting this when I got mine, but it is pretty solid within those limitations. But since you have that Android tablet, nothing is preventing you from seeing how bad off the channel traffic is. I really recommend the free WiFi analyzer app by Ubiquiti called “WiFiman” - available for iOS and Android. https://wifiman.com/ (just hit “stop test” to stop the speed test and see the app links) The Android version gives you a lot more power with the wireless channel scanning not available of the iOS version (due to Apple privacy policy) , but the trippiest feature is that you can do point to point speed testing within your own network. And that works on both platforms. Whenever you open the WiFiman app, and you already have a different phone or tablet connected to the same WiFi network with the WiFiman app already open, it will offer to use that other device as the endpoint for a speed test. Probably your phone and tablet will both want to talk on 5Ghz, but it still may give some indication is anything external is interfering with your network… Otherwise I blame the firmware! :smirk:

Weird V3 Pro 2k streaming problem, but time of day related only

Cameras

BMICH November 14, 2022, 6:52pm 45

I agree! I posted my own problem of this same thing: Wyze Cam V3 Pro Live Feed not always working, updating

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Weird V3 Pro 2k streaming problem, but time of day related only

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