Update: Good news, there IS a support@wyze.com email address. The bad news is… they sent me a reply email that said they don’t monitor it. Are you… kidding me right now? Fine. I’ll guess I’ll just have to put my whole post and email out to the entire world. deep breath … here we go!
So, I got the RTSP thing figured out. I got my Wyze Cam Plus. I had to buy a microSD card and an SD Card reader so I can pull my idea off.
I go to put the RTSP firmware on the outdoor camera and ya, umm… it doesn’t support it. I’m not even joking. My idea was to put my outdoor camera OUTDOORS facing my front door so I can see people from my office downstairs. Get this… IT’S NOT SUPPORTED!! Also, Cam Plus isn’t even supported on the outdoor cameras. I neeeeeed to meet the genius who decided to just completely disregard setting this up because we’ll EVENTUALLY roll out our own program that’s requested by 4000 people.
Eventually.
Okay, no big deal. Maybe I’ll try to use my Wyze Cam v2 … you know, not an outdoor cam so maybe I’ll see if I can configure it to peek out my window from inside my house. I get that super sweet glare going on that doesn’t allow me to view anything I want. But, I got it hooked up. Now, onto the RTSP fun.
YOU CANNOT GENERATE A PUBLIC IP FROM THE RTSP DEAL. Which means, you can’t view your camera outside of your home network. Sure, VPN is an option… but I’m unable to do that from my work computer. So, yeah, I can’t view my camera at all. And, because it’s only local, I can’t use other programs that allow me to view multiple cameras at once. Unfortunately, yeah… doesn’t matter because only one of my cams supports RTSP streaming anyways.
Back to my Wyze Cam v2… horrible glare, but is running RTSP so I can watch it from my basement while I’m working from home and not miss my next package at my doorstep. It’s the best that I can do for now apparently. IF ONLY I HAD AN OUTDOOR CAMERA THAT I BOUGHT THAT ALLOWED US TO USE A FEATURE THAT EXISTS ON THE LOWER END CAM MODELS!!
Okay enough caps… for now. I bought Cam Plus, remember that? Well, when I go to add it to my Wyze Cam v2, it says I don’t have any cameras. I’m guessing because this is on some sort of trial. Here’s my first question… who made this garbage application that isn’t intuitive at all and seriously wastes your time because it doesn’t flat out tell you what’s happening?
I’m a techy nerd. I have two IT degrees. Can you imagine giving this thing to someone 80 years old that can barely use their smartphone? No? That means that your UI is too complicated.
FIX…
YOUR…
CRAP…
… and stop releasing headphones.
I’m seriously considering going out of my way to return everything Wyze that I own. Having this solution, available to Outdoor cameras, would make this such a better experience for everyone.
If only I could bill Wyze for the time I’ve wasted figuring all this out. I’ve spent way more time on this than I wanted. Wyze, the beast of a company bringing counter-intuitive technology to your fingertips without ever having a customer support email.