Aloha!
Doorbell camera Pro stopped working/connecting (no connection, no video, sound, notification) on April4, 2025. It is in another state so all my troubleshooting is being done remotely with the help of family. Below listed are the conditions.
Video Doorbell Pro;
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Firmware up to date (has no issues before or after the update…at least no immediate issues). Six other cameras working without issue, all firmware up to date.
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Hardwired to doorbell transformer (has been that way for months without any issues). Getting power to doorbell.
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Doorbell and Chime are approximately 10 feet away from each other and possibly 20 feet from router (have been that way for months without issues)
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Solid wifi signal on all other existing cameras around the property (some at least 40+ feet away from the wifi/router without any issues)
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Camera signal strength is 1 bar or 0 (zero). Chime signal strength is 2 bars or -54.
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Door bell camera functions (has all lights working to include “ir” and blue circle when pressed). Also, when pressed, doorbell camera rings and chime rings as well.
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Cycling off the chime by removing it from the wall (power) quickly returns back to a working state (Bluetooth connected, etc)
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Cycling the camera by unplugging the transformer/power to the doorbell, quickly returns back to a working (connected to the chime)…still zero doorbell camera signal though.
/////Here’s my question////
Because the chime is used as the gateway from the doorbell camera to the WiFi/internet, is it possible that the chime/gateway may have gone bad in the since it is still connected “via Bluetooth” to the camera HOWEVER will not transfer data/bridge the signal from the camera to the internet?
I have a spare setup (brand new, unopened Video Doorbell Pro) on site, just trying to be methodical in my approach because I am in a remote location away from the devices.
Looking to swap the chime/gateway and reconnect the existing doorbell camera to the “new” door chime as it’s easier than having a family remove the camera from the wall, then having to log into my account to remove and replace the existing, possibly bad door bell cam.
Have enclosed screen shots of the message received about moving the chime closer to the doorbell camera as well as the power indication/signal strength for the doorbell camera pro and the chime.
Mahalo in advance to all offering any experience with this issue and as to how you resolved/ troubleshot this issue.
