I just installed my Wyze Video Doorbell Pro this morning. Every time I try to view the video stream (and on captured event videos), the video strobes and has a problem with exposure. Any ideas for how to solve this?
I would contact support. It may be a defect.
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I would do what @towelkingdom suggested. In addition, try cycling through the IR Modes: Auto, Off, On. Wait in each step for about 5 seconds. Something simple to try.
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The stobing on that video is NUTS. Contact support, I hope they can fix that in firmware. If not, you may have a defective unit.
Customer Support
There are many ways to contact Wyze. Their phone number is (206) 339-9646, or you can chat with an agent or create a ticket on the support site.
They’re open for support between 4 am-8 pm PT Monday through Friday, and 8 am-4 pm PT Saturday.
Thanks all. I started a support ticket and they’re looking at the log submissions I sent in.
Cycling IR on/off and some firm tapping don’t help.
did you ever get resolution on this? i’m having this problem now
They ended up refunding the purchase and I bought another one. I would contact support if you’re having this problem.