Video Doorbell Pro not responding to automations

My video doorbell pro stopped responding to automations to turn on/off motion detection. I’ve waited to post here after I got the chance to reset the device, delete it from the app, and re-add it. I also tried setting up an automation to turn on/off motion detection just for the video doorbell pro and nothing. The history icon in the automation section even says ‘success.’ oddly enough if I set up an automation to turn on/off notifications for the doorbell that works. I am just unsure what the actual issue is, wondering if anyone has experienced this before?