When the vdp doorbell is rung the phone connection is made, the chime works, the camera activates but on the iOS app the microphone icon is blinking irregularly and will not activate and I have video but no audio.
If I quit the app and restart the app while the visitor is still outside my door, everything works. I have duplex audio and the video cam.
I can also randomly turn on one way or two way audio when needed.
It’s only after the doorbell is rung that I have this problem with the flickering microphone icon and no audio.
Wyze is up to date firmware and the app all my router etc devices and sw are up to date, (still on iOS 18.7)
I have reset, forced reset and made a new device with new set up for vdbp and the problem persists.
I don’t use iOS or Video Doorbell Pro, but these are the things that occur to me to try (not necessarily in this order):
Clear the in-app cache: From the Wyze app’s home screen, navigate to Account ➜ App Settings ➜ Cache File Size ➜ Clear. I don’t know if iOS allows users to do an OS-level app cache delete like Android does.
Since you seem to be able to reproduce this issue with a doorbell ring, I’d be inclined to replicate the problem and then immediately submit an app log after that. Then I’d create a ticket and include the Log ID in the ticket to get this information to the developers in case you’re describing a weird app bug. The way you’ve described this so far, this seems more like an app issue than a device issue to me.
If clearing the cache doesn’t have any apparent effect, then I’d also consider deleting the Wyze app, rebooting the phone, reinstalling the Wyze app, and rebooting the phone again. Sometimes the app seems to experience glitches following in-place updates, and sometimes an uninstall and fresh install seems to help. (This problem is not exclusive to Wyze.) I didn’t see any mention that you’ve attempted that so far.
If you’re using the VoIP Calls option for Video Doorbell Pro, then I wonder if toggling that off and back on would have any effect. (Conversely, if you’re not using it then I wonder if toggling it on and off would change your experience.)
One other thing that occurs to me is that sharing your app and firmware versions can also be helpful when soliciting assistance from others. Because of the way Wyze sometimes phases app and firmware releases, what’s “current” or “up to date” for one user might not mean the same thing to others.
I don’t know if any of this will be helpful or not. Hopefully an iOS and Video Doorbell Pro user will have other advice. I’ve just never read about this particular experience before, so I’m inclined to think it might be an app bug.