Yeah, normally I would say something like have a bunch of people with the issue. Submit a log and then a Deb can see what are all the similarities. And we probably should do that as well anyway. The complication here is that if it involves external API integrations, such as Alexa or Google, then it may not be as easy to narrow down what the problem is since it could be something on the other end with the third party, And Wyze wouldn’t have any control over The problems on the partner side of things or be able to confirm for sure that it is definitely their fault or what is causing it on their end. It’s possible that Wyze May only be able to say we have no idea what the problem is. That is one downside of multiple integrations.
However, they may be able to narrow it down to a single integration like Alexa. But it’s also possible that anything that can use or listen to the microphone or speaker could be causing the issue. Maybe if we find that the issue is related to Alexa or Google or web portal or VoIP, etc, then it can at least be narrowed down to know that it’s not just Alexa’s fault, for example.
Some of us could also try things like temporarily disconnect our Alexa skill and see if the problem continues. If it doesn’t, then we can pretty much agree that it’s just Alexa causing the problem if we have a bunch of the other things still working.