Has anybody experienced this with video doorbell pro, or ideas what’s causing it?
Same intermittent crackling/buzzing on power and battery
@carverofchoice is this what yours was doing?
@jay8 have you double checked all wiring? If you’re using a mechanical chime, are you using the chime controller?
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Video Doorbell Pro can’t ring a mechanical chime and doesn’t use Chime Controller.
What I want to know is if this is an isolated incident or if this is happening with some frequency. I’m also curious about whether or not any of the doorbell’s audio functions (preset responses, 2-way audio) were being used at the time. Either way, I’d be inclined to log this after a recurrence, open a ticket that refers to the Log ID, and provide as much detail to Support as possible. I’d also Restart the doorbell (probably also Reset Services for grins) and check its firmware version.
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Ah, that answers that question then. But it does give another good troubleshooting step - @jay8 if it is wired up, disconnect the wires and run it off battery to see if that makes any difference. Could be pointing to a transformer that isn’t putting out enough power (or maybe too much power).
Half joking but not really, it sort of reminds me of the sounds you hear on that youtube channel that hooks toys up to way too high of a voltage (tickle me elmo was particularly disturbing).
Yeah, it can run off the home’s low-voltage AC, but in that case the recommendation to the user is to place a jumper between the terminals (typically FRONT and TRANS) in the chime box to bypass the chime (I’d probably be inclined to just nut those two wires together so that they’re not connected to the chime at all if I was using one of these and wiring it). It’s apparently incapable of ringing a home’s built-in chime and relies on Chime Pro for its wireless connection. I understand that Chime Pro acts kind of like a hub or bridge for this one.
Testing the transformer’s voltage (if the Video Doorbell Pro is wired) is a good idea, though. I like that.
Yeah if it can’t ring the chime anyway, it should be disconnected from it and just “direct wired”. Can be done in the chime still (in the manner you say), just no sense in having it connected and possibly causing issues.
I guess we need to know if OP is running battery only or is using the wires too, troubleshooting obviously differs either way. I’d say if not wired (and never was wired) it probably needs to be exchanged.
Just for good measure
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Omg! Thanks disturbingly funny 
Yeah, that’s my thinking.
I think both:
That’s my interpretation, anyway.
This was amazing! The position with the mouth open when it finally stopped moving while making that sound is hilarious!
That’s an apt description. 
Hm, missed that, though not sure if that means the wires were disconnected for testing or not - need to try disconnecting to ensure there isn’t some sort of short circuit.
If it is doing that on battery with no wires, I’d say it needs to be exchanged/RMA’d. Even if the mic is turned on or something, that’s not feedback or any other sound that should be coming out of it.
That’s why I’d log it and open a ticket, especially if it’s still within warranty.
The wiring is sound, and it does the same just on battery.
The forum suggested another thread that sounds similar, and I just noticed something in common…
Crackle is intermittent, but I’ve only heard while doorbell video feed is displayed on Echo (hub).
The mic feed is muted on Echo view, but if the Echo is delivering random crap back to the camera, it would probably sound like that.
Maybe Wyze/Echo team has introduced a bug server-side on the echo video streaming function…?
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Yeah I immediately thought of that other thread but the symptoms seemed a bit different, though @carverofchoice did say in that thread that his doorbell had done something similar.
If it only happens when on the echo (I’m assuming an echo show) then yeah that points to something new, it doesn’t sound like feedback but as you say, some sort of garbage being sent back for some reason.
Echo integration involves a lot more than just the video feed so hard to say where it could be coming from. Not sure if @Sam_Bam may also be using a device like that or not when he sees the issue, but it sounds like his only starts doing it after certain settings are tweaked and there was no mention of an Echo or anything like that.
Okay, yeah. I’ve experienced this when viewing a camera in the Alexa app, but that’s been a while, and I’m not a heavy Alexa user anyway. (I generally use the Wyze app for viewing because even the Google Home app isn’t entirely reliable for this, though I do sometimes view on a Google TV, Chromecast, or Home Hub with good results.) I don’t have any Echo Show devices to test; the two Echos I do have are sans screen.
Thanks for adding that information. I don’t know what the answer is or what the specific cause might be, but I have heard this or something similar in a Wyze Cam + Alexa situation.
YES!!! That is EXACTLY what my Duo Cam Doorbell Is doing to me! EXACTLY!!!
Not for me. I mean, might also do it with an echo too, but I don’t use mine too often with an echo. I do use the Wyze Web Portal and my phone though.
The first couple of times I noticed it, I think it was when I tried to open my Wyze app when someone rang the doorbell so I could see who it was. But then it seemed to also happen even when I decline to answer/look when someone rings the doorbell. It’s annoying because it seems to tell someone I’m looking, and sometimes it’s a solicitor I don’t want to talk to and I want it to be silent.
I am using the VoIP option for my doorbell. I wonder if it’s related to a bug with that.
@jay8 I get the same thing as you, but for me it’s with a different model doorbell. I’ve been waiting for anyone else to confirm this issue.
I wonder if there is something common in the path between VOIP and Alexa integrations.
Even if you don’t use it much, do you have it linked/skill set up with Alexa? Perhaps that is enough to cause it. There is another thread with a couple people reporting similar issues with other cams and they are all using them with Alexa in some way or form.
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100% (yes)
Seems to be something to do with that link, of course how we actually narrow down that “something” is the challenge.
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Yeah, normally I would say something like have a bunch of people with the issue. Submit a log and then a Deb can see what are all the similarities. And we probably should do that as well anyway. The complication here is that if it involves external API integrations, such as Alexa or Google, then it may not be as easy to narrow down what the problem is since it could be something on the other end with the third party, And Wyze wouldn’t have any control over The problems on the partner side of things or be able to confirm for sure that it is definitely their fault or what is causing it on their end. It’s possible that Wyze May only be able to say we have no idea what the problem is. That is one downside of multiple integrations.
However, they may be able to narrow it down to a single integration like Alexa. But it’s also possible that anything that can use or listen to the microphone or speaker could be causing the issue. Maybe if we find that the issue is related to Alexa or Google or web portal or VoIP, etc, then it can at least be narrowed down to know that it’s not just Alexa’s fault, for example.
Some of us could also try things like temporarily disconnect our Alexa skill and see if the problem continues. If it doesn’t, then we can pretty much agree that it’s just Alexa causing the problem if we have a bunch of the other things still working.
Apparently you can add this one to the list:
It’s a user with funky sounds coming from Video Doorbell v2, and what seemed to resolve it was deleting or disabling the Alexa routines that were triggering on person detection and then streaming the feed on an Echo Show. Looks like this user is another recent Home Assistant convert, too, which I’m sure @carverofchoice will appreciate. Someone to get on the bandwagon to nudge Wyze into supporting that platform, maybe!
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