MY SOLUTION: Vacuum HAD TO BE FULLY CHARGED 5G Off VPN OFF RESET PHONE Connected phone to 2.4G CELL DATA OFF for WYZE CYCLE VACUUM OFF and ON RUN SETUP ATTEMPT SEVERAL TIMES FINALLY WORKED I attempt first time SETUP … followed steps in online troubleshooting article cell data OFF VPN OFF restar…

How do you connect to 2.4 G? I can’t get my new vacuum to connect.

if below doesn’t work, try turning off 5G signal for setup hold two buttons down on vac for 30 sec then turn vac off then restart vac press two vac buttons until you hear WIFI message start app and hit + to add vac connect to 2.4g WiFi with phone follow dir to connect to vac -…

I’m not sure if you’re using an iPhone or an Android, but on my Android I had to force it to connect to the vacuum. It did not detect the Internet while it was connected to the vacuum’s SSID. The Android asks if you want to remain connected to the vacuum network even though there is no Internet. If …

I’m using an android. I said yes stay connected. How should I answer that question? that’s where I can’t go farther. Thank you so much for your help!

That is the question yes. :slight_smile: You should stay connected to the vacuum so “Yes” would be the correct answer here. I remember it took a while for everything to be added though, so I’d say let it run its course…

( Wyze Robot Vacuum Setup Issue - 1/25/21 ) 1/25/21 10:00 AM PT - We are looking into an issue that is preventing Wyze Robot Vacuum setup for some customers. We apologize for the difficulty and will post updates here when we have them. ( https://wyzelabs.zendesk.com/hc/en-us/articles/360015979872-Ser…

This is not just an Ios issue. Android users having the same problem.

Understood. There are now updates for the iOS and Android platforms. Here is another note from Wyze: [image] Wyze Robot Vacuum Setup Issue - 1/25/21 Wyze News 1/26/21 2:15 PM PT - We are continuing to isolate the cause behind some folks not being able to complete Wyze Ro…

Vacuum SETUP stops at “Connect your phone to WVCR_XXX

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dr.know January 26, 2021, 10:32pm 11

Understood. There are now updates for the iOS and Android platforms. Here is another note from Wyze:

Topic		Replies	Views
Unable to perform network setup of Wyze Robot Vacuum Home android , robot-vacuum	135	12673	January 22, 2024
Robot Vacuum not connecting Home android-and-ios	28	1923	January 26, 2021
Wyze Vacuum will not pair Home support , troubleshooting , iphone-ipad	30	2438	February 10, 2021
Robot Vac will not connect Home support , troubleshooting , important , not-platform-specific , robot-vacuum	46	2683	February 12, 2021
WVCR-XXXX network Cameras iphone-ipad	2	869	January 26, 2021

Vacuum SETUP stops at “Connect your phone to WVCR_XXX

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