Vacuum Defective:( Collision sensor error after a few seconds of running

The vacuum has an error a few seconds after it starts and states “Collision sensor blocked please clean the sensor” I have rebooted it hoping it would re-calibrate but the same thing happens. I have verified the sensor is not blocked and clean (Its brand new, and I removed the shipping foam).

Welcome back @smilen65!
You may want to contact Wyze Customer Support about this issue! Support may be able to replace the unit.
By phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Or online:
phone support is typically faster however this isn’t always true due to fluctuation in the amount of calls.

Same issue, brand new out of the box. Huge disappointment so far.

Same here, didn’t even finish mapping the house.

I submitted a ticket via email several days ago and have heard nothing.

Right now, the vacuum is a large paper weight.