V4 playback is 2 second's

I have over 20 cameras I just installed four brand new V4 cameras I replaced v3s I have a yearly subscription and when something is detected it says in my event window that it’s 20 seconds or 45 seconds but when I go to play it it’s 2 seconds something is seriously wrong and the app has been freezing I have to close it out constantly something needs to be done.

@Pizzadave,

A bit more info.

Your profile says Android.
What wyze app version are you on?
What is the firmware version of your v4’s?

When you view the 2 second playback does it appear as if it is time jumping? Does the timestamp show 20 seconds elapsed but your only seeing 2 seconds?

Thanks for more info.

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