V3 pro went offline. Won’t reconnect. Tried 3 different p/s & 3 cables. Rebooted router. Pan v3 & v3 cams on same wifi are AOK. Add Device always fails after scanning QR code. I want to try flashing it from SD card but can’t find a f/w dl, only f/w release notes. Lil’ help, please?
For whatever reason that’s one of the cams they do not make “off the air” firmware files available for. You can try contacting support to see if they can provide it. But it doesn’t seem likely to fix your issue, especially if there wasn’t a firmware update you tried to do right before it died. Have you tried a different power adapter?
Thanks, Dave27. Yeah, power adapter is what I meant by “p/s.”
Have you happened to change anything with your home internet since you originally set it up? Newer routers often have stuff enabled that can interfere with the setup process, so maybe it is fine but just can’t get through the setup.
Try making sure your router has these settings
Encryption mode WPA2 only (not 3 or 2/3 mixed)
2.4ghz channel width 20mhz (not 40 or 20/40)
Band steering/smart connect disabled
You can also try disabling the 5ghz radio/network temporarily in the router to ensure both your phone and the cam are on the same network and it isn’t trying to “steer” the cam to 5ghz (which some routers do even when a device doesn’t support 5ghz).
Also make sure the different wall adapter (totally missed the p/s part) you are trying is rated for at least the same mA as the original, I think that cam uses a 1.5A/1500mA one but not positive. You can go higher than original, just not lower.
Edit - just looked and it says it uses a 2000mA one so make sure you’re using at least that.
I did make router changes & all 4 of my Wyze cams were ok with the changes for a week. Then, the v3pro decided to crap out. It wouldn’t reconnect to the otherwise happy network. It wouldn’t factory reset either. Every time I tried to delete it & add it, the old network and its password was stuck in it…or the app. Delete/ reinstall of the app didn’t unstuck the remembered wifi settings. Final solution was to rename my wifi so the v3 pro could complete the Add Device process. It was a real nuisance to reconfigure my other cameras to follow the wayward v3 pro.
The initial setup is what often has issues with some of those router settings.
Holding the setup button on the pro didn’t factory reset it? Maybe the button has some corrosion in it, sometimes a pointed (but not sharp) object can help.
If you can have both network names online (using a guest network or similar) you can use the “change network” option in the app to change it that way too. But if some setting in your router is interfering, that probably won’t work either, so check the things I listed.
Thanx again, Dave27.
There was encouraging tactile & audible feedback from the RESET button. I went through SO MANY reset attempts I have VERY strong doubts that it’s a button failure. Every reset attempt (button held 15seconds after applying power) yielded at the 19-ish second count, a tiny pop from the speaker followed by a click-click that I suspect was a cycling of the IR filter. Then, the LED would begin flashing red and blue. I let it flash up to an hour on multiple occasions. It’s working again, for now, so it’ll just be scored as another of innumerable “black box” failures.
Make sure you remove the SD card before resetting (otherwise it may try to go into manual update mode), and hold that button for longer, red blue alternating usually means it is in wifi setup mode and hasn’t gone through the factory reset. Hold it for like 30 seconds and see if that works - though I guess if you’ve got it working now, that’s good enough too.
Of course a factory reset shouldn’t be needed, just pushing the button and putting into setup mode should allow you to re-add it with a new network name, but it seems it was having some sort of trouble with your router. I suspect if you tried the things I mentioned, it would have succeeded, but again, if it’s working, no sense in messing with it.
Oh, yeah. Card was definitely out. I held the button past 30 seconds a few times.
My walk with technology began in the 70s. Naval SATCOM, dialtone, ISP, Cellular, fiber to the home… I’ve seen a few things. I have seen enough problems that a few of them totally defied logic and physics. Every measurable aspect of voltage, current, resistance, phase synchronization, temperature, humidity, lunar phase, pollen count and the menstrual cycles of the customer service staff may prove, conclusively, that the fault cannot exist yet…the fault persists.
Arthur C. Clarke supposed, “any sufficiently advanced technology is indistinguishable from magic”.
I suppose magic is sometimes rebellious.
When all else fails, blame solar flares.
1 Like