I tried to update the firmware on multiple existing cameras and a new camera I just added. It stops at firmware 4.36.3.19 and then says I am up to date when I attempt to update to newer firmware, but obviously there are newer versions. I never had this issue before as firmware updates would pop up or I could go in and manually update the firmware. This issue began just recently. Tried updating in account tab, individual camera tabs, and have the latest Wyze app installed on Android. See attached images showing the screenshot of the accounts tab saying I am up to date even though clearly there are newer versions. Also a screenshot of the individual camera tab saying I am up to date when I click on firmware. Any help would be greatly appreciated. Thanks. [Screenshot_2022-08-19-08-15-27-21_5a0250eb3e8a17f3d1eb70b1d1da7b29] [Screenshot_2022-08-19-08-12-20-05_5a0250eb3e8a17f3d1eb70b1d1da7b29]

I would try what SlabSlayer suggested in the other thread. [image]Newley purchased v3 camera thinks 4.36.3.19 is latest firmware Have you tried doing a power cycle on the V3 and checking the FW update again? Another option is the clear the app cache, log out, force stop app, then log back in to force the app to load up to new date info from the servers.

Just got word that this firmware issue is fixed. Try updating again please!

I am having this same issue with my Cam Firmware Update. Still shows as 4.36.9.139. Cleared my Cache, logged out and logged back in and still no new update available.

There were some issues with updates causing users who didn’t update when the update was first pushed to be stranded on that version. Wyze continues to push betas, so hopefully they will allow you to update soon. You can manually flash the latest firmware if you have a 32 gb or less sd card and a computer to read it, or you can enroll in the beta program to get the latest updates OTA.

See these posts for more details on the V3 Firmware status: [image] Wyze app 2.38 and Wyze Cam v3 Firmware 4.36.10.3406 - Released 12/15/22 Wyze News 4.36.10.2864 replaced 4.36.10.2700 because it had some significant issues. When that occurred, 4.36.10.2700 was pulled from OTA and Flash update availability. Anyone who had not yet updated to 4.36.10.2700 when that happened could go from 4.36.9.139 to 4.36.10.2864. But, when that version was halted, those who were still not updated to a 4.36.10.xxxx variety were stranded at 4.36.9.139. 4.36.10.3406 was the fix for those on 4.36.10.2700 or 4.36.10.2864 and is still available by OTA for anyone … [image] I just want a recording when a person is in view Cameras By the looks of your screenshots, I will assume that the up to date Firmware you are on is 4.36.9.139 The feature to record only specific AI events, like Person Detection, along with AI specific notification toggles, was added in Firmware versions 4.36.10.xxxx and later. Unfortunately, the current version, 4.36.10.3406, is ONLY available to update the previous 4.36.10.xxxx versions that were halted due to problems. You have a couple of options. If you stay on the version you have, you can kee… https://forums.wyze.com/search?context=user&context_id=slabslayer&q=4.36.10.xxxx&skip_context=false

Unable to update firmware (stuck on old version)

Cameras

IEatBeans August 19, 2022, 4:21pm 2

I would try what SlabSlayer suggested in the other thread.

Topic		Replies	Views
Newley purchased v3 camera thinks 4.36.3.19 is latest firmware Cameras cam-v3	26	1290	January 13, 2023
Not all WyzeCam v3 update to latest firmare Cameras android-and-ios	11	1554	August 11, 2021
V3 Stuck on Firmware 4.36.9.139 Cameras cam-v3	9	1875	March 3, 2023
Is V3 latest firmware 4.36.9.139 or 4.36.10.3406? Cameras android , cam-v3	3	453	March 13, 2023
Wyze dropped the ball? Cameras cam-v3	4	330	August 16, 2022

Unable to update firmware (stuck on old version)

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