Time to contact BBB

[UserCustomerGwen]

We’re sorry about this. Could you please give me your order number so I can look into yours? We’d like to resolve that issue.

We’ve been posting some updates in the News from Wyze section of the forum. Here’s the most recent update from the team:

Update on Wyze In Response Orders & Shipping (May 12, 2020)

Hi, everyone! Amie here. I help run the e-commerce business at Wyze. We are aware of the issues going on with orders placed on wyze.com and Wyze app, and are very sorry about any frustration that it may have caused you. We definitely hear where you are coming from and have been working on improvements behind the scenes, which the Community team has asked me to share with you all. To give you some background, we onboarded a new fulfillment partner in mid-April to manage the astronomical volume …