"This login attempt seems strange" - app blocking access on iOS

I recently got a message on my iPhone that says “This login attempt seems strange. The server has blocked it for security”. I can log in on the web. I use a VPN on both but when I paused the VPN on the phone it didn’t help. Any help appreciated! (I submitted a help request to support but haven’t yet heard back).

I am sorry this is happening, you may also want to send an email to security@wyze.com describing the issue since the warning is security related.

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In addition to sending an email as WyzeJasonJ recommended, please try turning off your VPN, leave it off and restart your phone, try accessing again. If successful, see what happens when you reenable your VPN. If unsuccessful, wait for a response from the Wyze Security Team. They should be able to provide some insight.

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I can’t load the wyze app with my vpn anymore either. I sent an email

Reporting back: I contacted Wyze support and they suggested trying a different connection (i.e. drop WiFi and go to cellular in my case). This immediately allowed a connection for me, and when I turned WiFi back on it still stayed connected. Surprising and strange but it worked. Turning VPN off and rebooting did NOT help me when I was on WiFi.

This is expected. For security reasons wyze (and a lot of other companies) are blocking detected vpn connections, especially when it comes to authentication stuff.

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