Hey I have the exact same issue. So if I add the jumper wires to the W1 and into * how would I need to set up in the app? What settings would I pick when it ask me to select the current wire setup and etc? I currently have my Sensi W/E white wire in the W1 spot on the Wyze Thermostat but I can’t turn on my emergency heat. Some post suggested hooking up the W1 wire to the * spot but that just didn’t seem like it would work properly. I do think my system it working ok though because it is heating but seems like it takes a while to reach the setpoint temp. I also sounds like it kicks off and turns on my outdoor unit back to back? Also my outdoor unit makes loud grind stopping noise is this normal?