My wyze OG won’t allow configuration; it doesn’t prompt for connection. I’ve already tried according to the manual, but there’s no response.
Welcome to the Forum, @nehernandezh2025! 
What troubleshooting steps have you tried? The little information you’ve provided about the problem so far leads me to think that this is an issue with initial setup or when you’re attempting to add the camera to the app for the first time. Is that correct? Have you followed the troubleshooting steps in this Help Center article?
https://support.wyze.com/hc/en-us/articles/12069703560219-There-are-no-voice-prompts-doing-setup
If that doesn’t help, then there are others in that same section:
https://support.wyze.com/hc/en-us/articles/12037194475931-Wyze-Cam-OG-Setup-Troubleshooting
https://support.wyze.com/hc/en-us/articles/12017725675803-How-to-factory-reset-your-Wyze-Cam-OG
If you can provide more detail about what you’re experiencing and what you’ve attempted so far, then that can help others within the community to provide assistance.
I’m jumping in here because I’m having the same issue; my Wyze Cam OG doesn’t give any voice prompt during setup either. I’ve held the setup button down, waited several minutes, tried different power adapters and cables, but still no sound or indication that it’s ready to connect. I also followed the steps in the links shared above, including the factory reset guide, but no luck so far.
Just wondering if anyone else found a solution when the camera is unresponsive like this during initial setup. Appreciate any insights.
Hi Crease! Thanks for shared this solutiones but I’ve tried everything you’ve told me, and nothing works. The camera doesn’t respond. There’s no “ready to connect” option. I’ve turned it off, pressed the setup button, changed the power connector, and nothing. It was already installed, but it kept freezing, so I deleted it, and when I tried to add it again, it no longer responds. I appreciate your help.
When you delete it from the app, if it has wifi connectivity, it should automatically go into “ready to connect” with the red light flashing (it first automatically does a factory reset).
If you are not hearing any voice or seeing any red light, I’m guessing there is a hardware issue which is why the camera was also freezing and giving you issues.
So using a known good 1000mA (or 1A) USB power supply and a known good USB cable, the camera does not respond at all? When plugging it in you should at least see the red light come on.
Make sure to remove any SD card that is in it to make sure that isn’t the problem, an issue with the SD card can cause unexpected behavior with the camera (you’re also supposed to remove it before doing a factory reset anyway).
Sometimes the button becomes non-responsive but even if that was the case, if you deleted and/or factory reset the cam it should be automatically going into “ready to connect” without even having to push the button.
Hi Dave27!
I performed the same process to remove another camera, and there were no problems. But the second one isn’t responding. It flashes red, but no more. It doesn’t have an SD card. I tried connecting it next to the router, but nothing.
As @dave27 said, remove the SD card, can’t do factory reset if the camera isn’t the way it was shipped to you.
Hi, it doesn’t have SD card😕
Ooops, sorry I miss read your post.
If it flashes red it at least has life. Definitely make sure you’re using a different power supply and cable for testing just to rule that out. You may have to press really hard on the setup button and hold for 15-30 seconds to get it to factory reset, the contacts in those buttons can get a bit of corrosion on them especially if used outside or in the humidity. Some have even used a pointed (but not sharp, don’t want to pierce the rubber) object to push it firmly.
If all of that fails, unfortunately the camera may just be a goner. If it was having issues freezing prior, that seems like it may be the likely end result anyway. If within a year they should replace it under warranty, but if not the OGs are pretty cheap (have been as cheap as $10 via Home Depot at times).
You’re welcome! In addition to what others have shared, now that you’ve mentioned you already had the camera working previously but that it “kept freezing”, I’d consider contacting Wyze Support if the camera is less than a year old. (I didn’t see an age or purchase date mentioned.) If it’s older than that then I think trying a different cable and power supply makes sense. I recently had to replace a cable for a Cam OG because the Micro-B connector flaked.
It seems like it’s still alive, but I’ll try another cable.
Thanks to everyone for the support.
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I just wait for the lights to blink red , then follow the prompts as if I heard it say ready to connect . Then you click that and show the code and you’ll see lights changing and it adds . Obviously the speaker is busted
Hi!
Which code? It doesn’t show me the option to add a code. It’s the Wyze OG camera.
Thank you
I suspect @LouieH is referring to older cameras which required the user to show a QR code (generated on the phone’s screen during setup) to the camera in order to get the Wi-Fi credentials into the Cam and establish a network connection. I think you understand that Cam OG does not use this and instead connects to your phone via Bluetooth during the setup process, so there is no code for you to add.