oh I’m sure they’ll promise to send you out a new one and you gave them all the information they needed for the warranty information I mean I gave them everything screenshots order numbers tracking numbers app screenshots everything… it made me feel like it would be a very simple we’ll send you out a new one and generate a return label for you a week later NADA no updates nothing. I really can’t blame the Philippines call center, they’re eager to help… but at the end of the day (or 9days) :