We’re excited to start sharing real feedback from customers about their experiences with our Customer Support Team! These testimonials come straight from users like you and highlight the work our team does every day to help resolve issues, answer questions, and keep things running smoothly. We’ll b…

She listened and offered an immediate solution. She was understanding and respectful and very helpful Very patient while I was in a “state”. Am VERY impressed that someone was available … and on a holiday!! The Agent was awesome helped me with everything i needed D----- was exceptionally p…

Wonderful service …and amazing support team..1st time I called with an issue and WYZE customer support walked me thru my problem and it was taking care of right away…thank you so much and DEFINITELY A SATISFIED CUSTOMER…

Customer Support has been unable to resolve my issue, as documented in this thread. Cam Plus Live View Events are only 3 seconds, not the minimum 12 seconds - Services & Integrations - Wyze Forum I started with case number 4382789 on June 4 2025, and it was changed to 4385129 on June 7. On July 7…

This is a great initiative! It’s always helpful to hear real feedback from other users, and it’s a nice way to recognize the support team’s hard work. I’ll definitely share my experience soon, thanks for encouraging open communication!

Great initiative! I had a positive experience with the support team quick response and helpful resolution. Keep up the good work!

[image] Grid selection for Detection Zone removed from V1&V2 cameras Cameras Ive had my Wyze cam Pan v1 since 2020. I recently had to do a complete reset and upon installing tge latest firmware, which I had to flash from an sd, I too discovered my detection zone was no lon…

We are relaying the good ones, but if others have experiences like the one you posted I am glad to see them posted so I can look into them. If you have your ticket number so I can look into it I will gladly do that.

The agent was thoughtful, patient and very well informed. He helped me work through multiple issues and taught me a lot about how to use my Wyse cameras.

I posted a negative one on July 10, see above. Original case number started 4382789 on June 4 and was changed to 4385129 on June 7, Problem still is not resolved. OG owners like me continue to have problems with Cam Live Events only playing 3 seconds, as described in this thread. It would be nic…

The agent was very helpful and solved my issue with the camera on our Doorbell Pro so I am very pleased. Thank you.

Support Shoutouts – Real Stories from Our Users 💬

Wyze News

del.roba July 23, 2025, 3:11am 25

That’s my not so great experience. You seem to only be sharing positive ones that make you look good.

Topic		Replies	Views
Extremely dissatisfied with Wyze customer service; However, after 2.5 weeks it was made right and corrected Cameras not-platform-specific	89	8202	June 20, 2019
Terrible Customer Service! Services & Integrations iphone-ipad	56	3050	September 6, 2022
Why can't I get any Tech Support? Watercooler	51	5058	April 30, 2022
What is wrong with you Wyze? Cameras cam-v3	49	3157	June 12, 2022
It's time to call it quits Cameras cam-pan-v1 , cam-v1-v2 , support , not-platform-specific	129	9393	September 8, 2020

Support Shoutouts – Real Stories from Our Users 💬

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