Anybody have any tips or tricks to actually get support from Wyze? I have been calling for a few days now and nobody answers their helpline. I have emailed the “support@wyze.com” email address, and got a response that a ticket was put in and then got another response saying that the mailbox is unmonitored.
I have tried using the “bot” they have, but it is the most useless bot I have ever seen. The support site constantly loops back on itself and doesn’t give any actual support help. There is supposed to be a way to put in tickets or chat with an agent, but there is never any option for it.
This has to be one of the most infuriating experiences I have ever had trying to get help from a company.
I ordered an item over a month ago and I still have not received it. The tracking still just says “Gateway transit out.” with no updates since 10/27.
What is someone supposed to do to actually get help from this company?
Click into the “AI-powered search” box in the middle of the page and enter create ticket.
Click Yes, that is correct.
Repeat Step #3. ( UGH! )
Click No, I do not like chatbots.
Click This is about a product.*
Click Other.*
Click Create Ticket
Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.
* Make your own appropriate/relevant choices here.[2]
It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.
The support@wyze.com address seems fairly useless, as discussed in another recent-ish topic. I’m not sure why that’s posted to a public-facing Web site if it’s just going to bounce with a “not monitored” message. That seems like an oversight.
I’m demonstrating my typical path. The number of steps will likely be the same and result in the identical endpoint regardless of the choices you make. ↩︎
I totally agree. In fact, I could not get a chat session to start (even overnight), and was on hold on the phone for 20 mins, then the call dropped.
I could not get i single bit of info from Wyze. I did get some help from this forum, but didn’t want to keep sending diffrernt questions to the forum. All I wanted is some sort of user manual for the Cam V4. There is none - anywhere! Since I couldn’t connect with Wyze, I finally gave up and sent my camera back. Didn’t need the frustration.
That is unfortunate. Wyze documentation is very limited in print form. I suggested someone write some documentation but all I see are lengthy posts describing the same process over and over. Even a FAQ would be helpful. Seems like a lot of tech stuff is delivered with a “figure it out yourself” attitude.
I usually go to YouTube and search for an unboxing review. There are several reviewers that do a good job of reviewing all of the setup requirements and also provide good insight on the products.
I have asked them questions in the past and have usually received timely responses.
Wyze usually does an unboxing video as well for new products.
That sort of thing has been discussed elsewhere on the Forum (there’s even a relevant Wishlist topic: Downloadable PDF Product Guide / Owner’s Manual), but I would guess that Wyze has chosen to focus its energies elsewhere for at least a few reasons:
The Quick Start Guide included with each product is generally enough to get someone online and working with a given device.
The app interface is relatively intuitive, and the app itself has mini-tutorials to point out some features when an area of the app is accessed for the first time. (They don’t cover everything, though. I had to look up instructions elsewhere to figure out how to control individual segments of Light Strip Pro. That wasn’t immediately intuitive.)
As quickly as features can change (with firmware, app, and backend updates), an actual user manual might become dated and of limited usefulness.
They do have those in the Help Center, but even those and other Help Center articles are inaccurate.
I do think (hope?) that the Forum provides decent support, because responses from official Wyze Support often seem lacking, as well. I understand that the Wyze Wizards have scripted answers to give, but I feel that Forum participants are here because we actually want to be and have real hands-on experience that we can share, hopefully in a productive way.
Seems a lot of products are using intuitiveness to bypass documentation. I guess it has become part of the technology.
A lot of the high-tech in my car is learned by accident or intuitness. Luckly I can download the owner’s manual or look on You-Tube. Before leasing a car, I read the owner’s manual and end up teaching the salesman.
Unfortunately with tech, manuals become outdated quickly.
I may or may not have done this prior to firearm purchases.
I think much more thought has been put into product and interface design than was done in the past so that traditional documentation isn’t as necessary. I’m thinking of when I was first exposed to and began using personal computers on a regular basis, how it was necessary to read documentation in order to learn what commands to type. These days, practically anyone can be plopped in front of a GUI and complete basic tasks without much instruction.
Honestly, go into the app and leave them a nasty review. Change your stars to zero and put your problems in your post.
I’ve had consistent help since low stars hurt their rating.
It seems like problems fix themselves either with an app update or an actual response. After my issue has been solved I update the review and my stars within a day or two.
Thank you for the great suggestion. It’s too late for me as I was so frustrated that I sent it back. But might help others. I don’t find a place to leave a review in the app?
It isn’t the App that’s causing my frustration, it’s the lack of a user manual or other documentation that shows how to use the Cam4. and what the various buttons or links do when pressed. That’s why I returned it.
It might be the greatest think since sliced bread, but I don’t have the time to try different things, or click on a button to see what happens, so I can’t say. And support from Wyze is non-existent in any form. Maybe a hand written letter?
Repeat Step 
UGH! 
)
