Subscription redemption problem for early buyers - Did it get solved?

[Mkallday]

I’ve been bitter and mad at Wyze since 2021. I’ve decided to attempt a resolution again in 2026 - where can I get a response from someone in Support? I’m trying Reddit and X next. My experience with Wyze Support using Email was so bad; the thought of starting that ordeal gives me anxiety.

I purchased 10 cameras + 6 Cam Plus Subscriptions when Wyze first launched in 2021,

They sent a redemption link that was visible 1 time. I remember assigning 1 camera to 1 redemption, but after reinstalling the app, the subscriptions were gone. There is no record of my using these subscriptions nor did I get any emails confirming the redemption.

I spent HOURS on the phone with customer support and sent multiple emails. My ticket would get escalated, but no follow up.

I’m not even mad that the price has gone done and that shipping is free now.

I HATE BEING TAKEN ADVANAGE OF. It just burns my soul when companies walk all over everyday consumers.

[Antonius]

Did you ever look at your account on the web site my.wyze.com and check (my services) to see what it states ?
If you still have 10 cameras you are better off with Cam Unlimited for $99.99 yearly price for a Unlimited amount of cams.

[Mkallday]

Of course I looked. Yes, I know they lowered prices, but I’m trying to redeem services that I already paid for.

[Mkallday]

@WyzeDave Dude, you seem so chill on Reddit. Please fix this wrong!

[Mkallday]

@WyzeJasonJ @WyzeAndy Will anyone help me?

[Mkallday]

Well I tried again