Thanks for the response. My issue with both cameras is that I can’t access any of the recordings on the SD card and receive a message ‘no video available at this time’
I’ve made sure I have the latest firmware and app version. Also did a hard reset and formatting.
I’m probably looking into the duo to at least replace the pan cam having issues. Doesn’t seem worth the time or hassle to go through it with Wyze on the pan v3
Is this the case even if you go to live view then SD card and scroll around the timeline? I.e. not clicking on a specific event? Does it show that the SD card had anything on it in the settings, and do you see green on the timeline?
Yeah, I check the sd card and it shows something on it. I go from live to the SD card and see the green timeline but it won’t play back the recording. If I go back a little further on the timeline it says no video available.
It seemed to have been working the other day after I did a reset and swapped sd cards with the inside pan cam (after formatting it), but now it’s no playing video back.
Anyone still experiencing microSD card issues with some Cams may want to reply to Wyze in this topic:
That seems to be something totally different, if it detects the card and records to it. I’d try clearing the cache in the wyze app, then force quitting it and clearing the cache in your OS, then reboot the cam. Also make sure the time is in synch, and for the heck of it hit the “reset services”.
I am having the same problem. I just called it in and they are emailing me more detailed troubleshooting steps.
I’ve been getting that on several cams no matter what I do, reset or reformat. Very aggravating.
I finally gave up on the failed cam that was running the most current release and replaced it with a new cam that is running a much older version and it’s been working fine for several days. I’m convinced that Wyze broke something in a previous release.
Still having the no video available after latest firmware update on Pan V3. Micro SD card shows up quicker now in settings and shows that it is being recorded to but no playback. I’ve also performed all the usual suggestions. Only detective work is that out of 4 PV3’s 2 work with 64G cards the others are having issues are 128G.
I have 128s in mine so that shouldn’t be related. Have you tried pulling the cards and formatting them using the formatter from sdcard.org? Basically restores the cards to factory new (well, assuming there aren’t physical problems with the card or memory cells), could just be a matter of some lingering issue from before the fix was rolled out that needs to be cleaned off.
If still no luck, also make sure you’ve cleared the cache in the wyze app, and also in your phone’s settings for the wyze app.
Yup.
Tried everything.
Agreed. Wyze defective models. Pan v3 purchased and activated in 2023 works fine. Pan v3 purchased and activated in 2024 has the sd card video not recording issue. Works for cloud 2 weeks recording but fails for sd card. 256gb high endurance cards. All troubleshooting efforts tried including formatting with sd card formatting tool.
My brand new cam v4 did this. After trying various sd cards, etc I turned off hardware acceleration and the problem went away.
Where did you find hardware acceleration to turn off? I cannot find that setting in either my v4’s or cam pan v3’s. Thanks.
If you’re running a recent 3.x app, it’s under Advanced Settings for each CPv3 and Cam v4 down near the bottom of the page.
My app version is 3.11.6 (765) Android and it’s not there. Are you referring to Enable Hardware Decoder? That"s the last before Synch for me in my cam settings. Thanks.
Yes, that’s what I assume picchione meant as their is no h/w acceleration in-app, although you could construe local decoding as a form of graphic acceleration if your viewing device has the h/w to support the workload. Mine does so I leave the setting enabled… and have no issues. FYI… the app or server does the decoding, not the cam. Wyze merely moved the setting to apply to the cam-level for 3.x vs app-wide level for all cams under 2.x.
Yes Advanced Settings, sorry right it’s called Enable Hardware Decoder. It is still working ok for me with that off.
I’m just curious, if you don’t mind sharing… what brand and model of phone or tablet do you primarily use to view your cams?
