OK. I finally figured it out on my own. I’m going to pass this solution to my engineer contact at Wyze. I had to setup a separate guest IoT network. The way that is done in the Asus app is as follows:
(1) Go to “Settings”. (2) Go to “Network”. (3) Press the + sign in the circle to the right of “Guest Network”. (4) Look under “Smart Home Master” and select “IoT Network”. (5) Select a name for this network (IoT_2.4Ghz). (6) Select a Password. (7) Under “More Config”, ensure that the “WiFi Band” is set to 2.4Ghz only. (8) Allow time for the app and the router firmware to finish creating this new guest IoT network. (9) Logout and use this new network for the Wyze Solar Cam Pan or any of your other Wyze products.
Hope this helps anyone with similar problems involving high-end Asus Routers…
I do wonder if it was a combination of the IoT guest network on the Asus and the firmware updated?
When I had this same issue, I also have an Asus router. I did have an IoT network setup with 2.4ghz only and could not get it to connect live until I received a pushed update from Wyze.
Perhaps it required both an updated firmware and a IoT 2.4ghz only with the asus.
I find it interesting that you just encountered the need for the separate IoT 2.4 network. You indicated having setup previous Wyze cams, majority of which or 2.4 operatives. Were they done with another older router and not your new mesh 7? How did you transition existing devices to the new router and network or are you running both, old and new?
My TP Link mesh presented the available separate IoT network upfront in the setup and not as a guest network, I have that available as still another separate network.
Just curious as to how you got this deep before the IoT in your mesh network became a focal point leading to your solution? Previous cams weren’t setup with the mesh router?
All my other Wyze cams, some older and some newer, work well on the mesh. Only these Solar Cam Pan models wouldn’t stream, without a separate dedicated IoT network at only 2.4Ghz. I have no idea why. Wyze is aware of my workaround…
With Asus it will isolate everything on the guest network, with no local communication allowed. So effectively it is like leaving your house and using cellular data to get to the camera instead of streaming direct over wifi. Did you try turning off wifi on your phone before? I’m curious if there is just some glitch with that firmware where the local traffic wasn’t working, and now that it is updated, it may work fine back on the main network. Though having a separate IOT network is preferable anyway.
Work well on the mesh but were they setup on the mesh or successfully transitioned when you gave the mesh network the ssid and pw from your previous router? It was probably 2.4 or dual 2.4/5. I suspect your mesh is 2.4/5/6(e)/7 with the ability to auto connect devices to the band needed or best compatible.
My mesh gets internet from existing gateway not a stand-alone modem. My IoT was run thru a network extender with a separate ssid and pw. When I set up my mesh, the extenders ssid and pw were installed to the mesh IoT network and ‘voila’ - seamless transition to the mesh from the extender.
Did you use similar process for existing cams or did you re-set them up individually on the new mesh 7 router network?
That’s a good point - smart connect/band steering can sometimes interfere with initial setup, it mistakenly thinks some devices support 5ghz and tries to force them onto that by hiding the 2.4ghz for a few seconds, and during the initial setup that can confuse the cams. I suspect that may have been the issue here (unless it was the local streaming thing I mentioned before but I can’t see why that would be a problem).
OK, here’s my latest update. I tried to setup one of the other Solar Cam Pan units that still had the original firmware and it worked on the IoT 2.4 network. I was even able to update the firmware successfully. As for how I setup all my other Wyze devices on the Asus mesh network successfully, I did it from scratch. No transferring anything from one previous router setup. I deleted all my Wyze devices that were setup on my old router and reinstalled everything on my new router. My new router’s mesh SSID and Password are also different from my previous router. I’m guessing that the Solar Cam Pan units don’t like the Asus band steering routine, even with the latest firmware revision…
That’s my guess as well. My IOT network doesn’t have band steering, but it does run both 2.4 and 5ghz. I let the devices pick the best one (most devices are good about it these days, band steering really isn’t needed much anymore).