Software Bug Setting Up New Plug Outdoor

[Crease]

@BillBowen

I also reviewed the forum and found another user that had the same issue, but he just gave up and never found that his device had been added.

Which topic is that? I don’t think I found it in the search I conducted, though I did find a related topic that @coveheaven818 started a few hours ago. I also found this from last summer:

Plug Outdoor Setup Issue SOLVED

I recently (June 2023) purchased 2 Outdoor Plugs and both were failing the setup process over both iOS and Android Wyze apps. They would be discovered fine over bluetooth, I’d give it my 2.4Ghz network details, it would then give me the option of naming the plugs which upon clicking save would do nothing, but when I’d force quite the Wyze App the plugs would show up in the app but wouldn’t do anything and say they weren’t connected to wifi. Another odd behavior of the plugs is after naming the…

That appears to be from another iOS user (though the author describes using Android as well) and seems to be describing a potential bug that existed within the iOS app at that time, so I have no idea whether or not that particular issue might’ve been resolved with any app updates since then.

As I read through the post, one thing I picked up on was the need to ensure that the phone you’re using to complete the Plug Outdoor setup is on your 2.4 GHz Wi-Fi network, and I’ve found this to be true when doing the initial setup of other “smart” devices from other manufacturers. The approach that has worked for me, however, is to log into my router to temporarily disable the 5 GHz radio (some routers may describe it as turning off the 5 GHz SSID). Basically, the idea is to force the phone onto your 2.4 GHz Wi-Fi LAN until device setup is complete, because Wyze Plug Outdoor (and most other Wyze devices) doesn’t work with the 5 GHz frequency:

1. Check that your phone / tablet is connected to a 2.4GHz Wi-Fi network.
   • This Wyze device does not support 5 GHz Wi-Fi connections.

After setup is complete, you can re-enable your router’s 5 GHz radio/SSID and everything should be cool. Note that I’m making two assumptions here:

1. You’re using a dual-band router (2.4 GHz and 5 GHz) but using the same SSID and Wi-Fi password on both bands.
2. You’re not doing something else to segregate the bands or trying to put devices on a separate “guest” network; in other words, you’re just using a single contiguous address pool and allowing the router to assign IP addresses to your connected devices regardless of frequency.

Again, I’m not an iOS user, and I’m just sharing what’s worked in my experience. There are a lot of variables involved in networking configurations, so these particular instructions may not be your answer.

@coveheaven818

the 1 that is connected wont turn on with a program.

I’m not sure what you mean by “turn on with a program”. Could you elaborate? Are you trying to accomplish something with Automations (formerly Rules) in the Wyze app or trying to use a Local Schedule on the Plug or something else entirely?