After working for years, the sharing of pictures from V4 Spotlight Camera Albums now gives the error that gmail needs storage permission, so it doesn’t work. Gmail has all allowed all permissions, so this is a bad error message. Also other Wyze Cameras work fine…
Other apps are able to share pictures to gmail just fine… I’ve tried everything I can think of. Deleting the Wyze app and re-installing.
This just started happening a couple days ago… Nothing changed on the cameras. – I’m not even home.
When that error comes up doesn’t it give the option of granting the permission?
I’ve noticed some changes with my android lately with other apps and access to media. Have you tried going into the album on your phone (not in the wyze app) and sharing from there? Maybe once that works/has permission it will fix the wyze interface too (which is really just a front end for your phone’s storage). That’s actually where I do my sharing from, I just find it easier (and it doesn’t do the “captured on wyze” thing at the end of the video either). Some have even found sharing from the wyze app re-encodes the video and causes it to not work on some receiving devices, so another reason I avoid it.
I can share photos just fine on all other apps… But most importantly, of my 14 Wyze Cameras, the only ones that I have this problem with are the newer 3 Cameras that are V4 with Spotlight.
And yes, I know how to share the photos from the Wyze files other than using the Wyze App… So, this is a Wyze Problem and not an Android Problem…
Looks like Google Photos just had an app update, not sure if that’s the album app you use or if it is related, Wyze may need to update something if Google made changes.
I gave up on the Gmail app after many other issues and use outlook now so I can’t test it. Maybe Gmail had an update (I have mine disabled so it doesn’t get updates, not sure).
Understand… I am using the Album ‘Function’ inside the Wyze Camera App… And also understand that it affects the Wyze Camera App ONLY with the three V4 Cameras that I have. It’s a WYZE BUG !
Also understand that I can go to the Wyze File via the Android Files App, on my Android Phone and Share any picture from the V4 Cameras to Gmail and it works just fine… The ONLY Problem here is the Wyze Camera App using the Album Function…
I’ve used Gmail since the Gmail Beta Version… Over 20 years and never had a problem with it… Wyze, not so good !
I have nothing against Gmail but the android app frequently gave me various issues especially after it, or other apps that interact with it, updated. What finally ended it for me was that when Microsoft started requiring OAUTH2, Gmail just didn’t seem to care (which makes sense since they’re a competitor) so you could no longer synch, you had to do every 15 minute “pulls”. That forced me to switch to the outlook app. Heck even before that got enforced, it wasn’t easy to get push based email working with MS accounts through Gmail.
In this case you’ve got Wyze, Gmail, and your phone’s storage all interacting to do one task, so I’m guessing something in there has been broken by an update. I’d say submit a log and let support know about it so they are aware.
This is primarily a user to user forum. To report it to wyze, you need to submit a log from the app then contact them and give them the log ID. Chat is usually easiest. Just submitting the log (even if you put detailed info in the submission form) won’t accomplish anything.
I don’t know if we can say it is for certain the Wyze app or not, there have been plenty of cases where OS makers have hosed something. But often they refuse to budge and it is up to the app developers to work around it.
@kdbmeb, I think you’re right and Wyze has managed to something else with sharing. It’s affecting other cameras, as well (not just Cam v4), because I see the same failures when I try to replicate the issue with Cam Pan v3.
If I take a photo with either camera model and then navigate into that camera’s album and try sharing to Gmail, then I can compose a message. If I save the message as a draft and close it but then open the message in Gmail in a browser on a PC, I can see that the filename is saved in the message body, but the attachment itself isn’t there. If instead of doing that I just send the message from Gmail on the phone, then it appears at that time that the attachment is in the messageg, but a minute or so later I see two notifications from Gmail on my phone: “Couldn’t save attachment” and “Couldn’t send attachment”.
I don’t experience this when trying to share a photo from Cam OG Telephoto, because going into the “Photos” section of that camera’s album just opens up the Google Photos app.
Thanks for the consistency, Wyze. Not.
I already have two open tickets (with logs) that I’m hounding them about, so I’m not going to log/ticket this one right away, but I’d definitely echo @dave27’s advice to do so if you have the time and energy.
At this point I’m honestly considering going back to the 2.5 app on my newer phone and disabling updates. The only real issues I’ve had (other than one related to OG ignoring the Detection Zone last year) have been related to the 3.x app and it seems to be getting worse. They’ve now updated the Pan cams so you have to apparently delete and re-add your waypoints or tapping them doesn’t work (and they’ve also now strictly enforced that you can’t have DZ enabled along with track motion). Various other glitches with each update too.
Given that my needs are fairly basic, I think the 2.5 app serves them better. Of course the problem is who knows how long that version will continue to work, at some point an update will cause it to not work with some or all cams.
Only other complaint with 2.5 is when you add the cams to a group they no longer show individually, I got used to being able to have both in 3.x and do like that.
I think Wyze is spread too thin with both hardware and software…
Now I'm just being snarky because of their versioning (i.e., having app versions 2.5.something and then years later having 2.50.something instead of using 2.05.something earlier on in their scheme). I get what you mean.
Maybe their tagline should be "Wyze: Never Wonder…what else we can break today", or maybe I'm just in a mood.
Steering back to this topic, I’m not seeing the messages asking for storage permission that @kdbmeb reported, but that seems like it’s more of a function of the OS itself, given the way Android permissions have changed with successive versions, so I suspect @kdbmeb is using a newer Android version than I am. My testing was done on a device running Android 10, but it still generated errors, so I still think Wyze has hosed something here.
something else with sharing. It’s affecting other cameras, as well (not just Cam v4), because I see the same failures when I try to replicate the issue with Cam Pan v3.
