I am a big Wyze adopter and was one of the first to buy their headphones.
Unfortunately, like many headphones owners, the hinge broke, and I called Wyze customer service.
After a very lengthy troubleshooting, they concluded it was defective. Because they no longer made the product, they issued me a refund for the purchase amount - $99.98. That was in April 2023.
Today, I learned that the gift card could not be used because it had “expired”.
After over an hour of waiting and talking to an agent and then their supervisor, it turns out that back in April, they had made a mistake. The item at the time I had called in was out of warranty, so they quietly just expired the gift card… no email, no communication, and no note in the account - sleazy, with no integrity or respect for customer value.
Why drag me through troubleshooting, etc, when the item was out of warranty, make fake amends, and then drag me through a whole other customer service waste of time to find this out?
All of this is recorded in transcripts. Shame on you, Wyze!