I am posting the below paragraph again. The stream are not going overseas. Hope we can clarify this misinformation.
Our P2P (peer-to-peer) service provider uses global load balancing to optimize live stream connection reliability and speed.
After we launched Wyze Cam, we heard concerns from our community about traffic going outside of the United States due to the global load balancing. We then implemented “Server Restriction” to limit traffic to only US-based servers. Although we don’t think the server restriction is the root cause, it is related to this issue.
By removing the server restriction, a user should be able to view the live stream outside of their local network.
What does this mean?
For the Live Stream, the P2P servers are still North America Only. So the live streaming video still stays inside North America.
The change is that in order to make device registration successful, a global list of servers (not only US-based) will be pinged, and the fastest server will respond for device registration. Before making this change, it would only use US servers.
For Alert Videos there is NO CHANGE. Your alert video will still go to US-based AWS servers (Owned by Wyze) with the same encryption and security level.
This issue is not resolved and still prevalent in my cameras. I worked with 2 different people today and my cameras came back online for about 15 minutes. I’m now back to -90 error. I cannot patch with the firmware - as the webpage tells me my cameras are offline.
If that doesn’t solve it, keep in mind that this is primarily a user-to-user forum. If you don’t get help here from the community, file a support ticket, preferably from within the app while the bad camera is selected. That will ensure that the logs are captured. You might want to submit the ticket right away because there’s somewhat of a backlog. You can always let them know it’s already resolved when they contact you.
I’ve filed a ticket. I’ve been given a wait time of 2-5 days. I have 3 plastic cubes that do not work - suddenly and around the time of a major change at the mothership. At this point, I either want working cameras or my $$$ back.
This happened to me twice last week, happened yesterday or 2 days ago as well. I don’t think this is fully resolved, because 2 days ago was December 1st and this issue was marked as solved on November 29th…
Every time, I had to upgrade the firmware via https://user.wyzecam.com/upgradedevices. Haven’t had this issue in the past and there’s nothing wrong with set up or internet connections. I have other cameras in the house and they all function fine.
Can we get a confirmation that this is being looked into again because it is clearly not resolved for a lot of people. My cameras have still not recovered from it. I get stuck authenticating when trying to view them outside the network. If I get lucky enough that they authenticate I can see video for only a few seconds before it drops to 0 KB/s and kicks me out. Nothing has changed on my end and these issues only started to occur after this big issue.
I am having this issue as well on a recently purchased V2. Everything works fine as long as I have the app running on the same network as the camera. If I try to run the app on a different network, live view does not work. It usually hangs at step 1, but sometimes makes it to step 3 for just a few seconds. Then it drops to 0 KB/s and hangs again. I’ve installed the firmware update 4.9.2.56 and it does nothing to fix the problem.
There is no problem with my network, as it has been running for years and all other devices have excellent throughput.
Note: I can see live view from my cell connection, but not through any network connection other than the one the camera is attached to.
Clearly this is a problem for many people. Can we get an update on your progress, and commitment for resolution?
Also, is this camera specific? If I return this camera for a new one, might it work correctly?
This is not related to the service issue on 11/24. But something else is causing the problem. Can you work with us to figure out the root cause ? We’ll need reproduce of the issue and your help to get log to analyze. @WyzeLi . can you please follow up to trouble shoot ?
High level questions for you @skillet@drader06 1) what phone do you use ( iOS, or Android ) ? 2. what is the OS version of your mobile device ? 3. What brand of Router is your wyzecam connected to ?
I’m curious why it is not related to the 11/24 service issue as the symptoms seem identical.
The failure is inability to see Live View on any network other than the one the camera is attached to.
Phone is Samsung Galaxy S9+, Android 8.0.0, TP Link Archer C5 router, through a TP Link WA855RE wifi extender. Note: it fails whether using extender or not.
We did not change anything on our end. We monitor connection rate across hundreds of thousands cameras, so that we know whether it is a isolated issue, or wide spread service issue. There are many reasons that can all appear to be the same symptoms.
It is still not working correctly. Last night I was able to see Live View on two of my networks, but not on the other two. This morning it is back the way it was - the only way to see Live View is attaching to the network that has the camera, or using cellular connection.
It just hangs on all other networks. You mentioned that there are many reasons that this can occur - do you have a firmware upgrade or suggestion on what I can do to fix this?
I tried to connect from a remote network (away from my home) and the Live View connection failed. It went slowly thru steps 1-3, connected for a second, then dropped to 0 kbs and hung.
This issue, or a new one, returned twice this past week. 12/3 10:34pm was my last notification until 6:07pm on 12/4 the next day. I couldn’t connect remotely to my cameras during this period. So obviously I couldn’t connect Live or see any notifications. 3 cameras.
