Service and connection is inconsistent and is not reliable. Garbage service and product support

Cameras
,
1

The service and connection is garbage

2

Nailed it :rofl:

3

Hmm…The Floodlight Pro is one of the best cameras I’ve ever used and I have a lot, including from multiple competitors to Wyze. I have no connection or service problems with it at the moment.

But I’m primarily using Android, so that could be one difference.

Are your app and firmware up to date? I ask because there was a recent firmware version that made the FLPro struggle to connect to the phone if they couldn’t connect locally (on the same network without device isolation turned on with the router). But they fixed that pretty quickly and it should no longer apply. Otherwise there could be some other variables involved such as signal strength or various router settings affecting it (QoS, WMM, etc can all make IoT devices malfunction related to connectivity).

I know it’s possible for the Floodlight Pro to work nearly flawlessly though. I have 6 of them actively deployed right now without any connection or service issues, so I would do some active trouble shooting to try to find what the difference is.

Some things I would try in your situation:

  • I would try logging into it on someone’s Android phone and see if the connection is different. That could tell you if it is an iOS App bug or something else.
  • 85% of the time the router is the culprit in some way. Especially if you are using router that came with your internet provider. They usually give junk routers. And then something else related to them is often causing the problem. Sometimes they’re protocols Do weird Intermittent nonstandard things, Or the signal is weak (not necessarily the signal bars), or they turn on certain settings by default that mess stuff up. Sometimes their default DNS is a problem. So many issues with routers… It’s a meme to blame the router, but for good reason, especially when the same device works flawlessly for some but not for others… When a problem is happening to everyone then the router is usually not the problem. But when a problem is not happening to everyone then often there is a local issue and the router is a common finding. I’m saying this from experience because I used to have issues until I got a new ISP and new good router and then suddenly everything worked nearly flawlessly. :man_shrugging: So I’ve been there. Probably best to get a mesh router system generally.
  • check ISP, DNS, or bandwidth issues.
  • lots of other things.
  • try resetting the FLPro to factory settings and seeing it up again (There are instructions online, but basically you would hold the setup button until the device reboots, and then go through setup again). This has fixed things in several circumstances when a firmware update didn’t fully load properly.

I hope you can figure it out. When these are working well, they’re my favorite!

4

Android is our difference.

Yes, the canned response solutions you offered have been completed. Your comments read more as a company rep than actual customer. The only consistency with the product is inconsistency.

Thanks