You’re welcome! Glad to hear 
2 posts were merged into an existing topic: Wyze sense keeps going offline
I had and may still be having a lot of problems with my Wyze sensors going offline. In my case, all the sensors would go offline at the same time — whether they were literally sitting next to the camera with the sensor bridge or sitting on the other side of my small house. I tried working with support on this, and tried many things, but they were of no help. The seeming “solutions we tried” never worked for more than a few days. Seeming resolutions have come in fits and starts with each camera software upgrade either seeming to make the sensors better or make them worse.
One thing that significantly boosted my reliability was to move my bridge from my Pan Cam to a V2 Cam. My sense, from what I then had read in the support postings, is that the power supply on the Pan Cam may be insufficient to handle the added load. While better, this move did not make my sensors fully reliable. Rather, for the past few months since doing that I’ve found that random sensors now go offline and then come back on their own. Today, for example, all my sensors were offline. When I went to look at the camera with the bridge, I noticed that there’s a new camera firmware available. Loading the new firmware (which caused a reboot) brought all the sensors back online.
My assessment is that Wyze has some amazing electrical engineers and product designers. They also have an extremely weak software development team. Now that everybody is working from home, perhaps they should reach outside of their normal circle of software developers and hire some in a different pool. Find some who are willing to understand the code and restructure it to be more usable and reliable.
Good post. In regards to your power source comment, yes & absolutely. The pan cam is not recommended as a bridge cam.
Using a 2 amp power block like the one provided for the cam, or third party block, also helps. If using an extended cable make sure it is of sufficient gage to avoid voltage drop also.
Last but not least, don’t use this method of powering the cam…
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Alot of folks on the forums here have a nightly scheduled rule to restart the cameras. Helps with software/bridge reliability.
I like it!
Mine too - any response/fix yet?
Did you find anything to make it more reliable? My sensors all go offline at the same time. Restarting, etc etc etc hasn’t helped at all.
I have replaced them, added bridges and tried different cameras. They continue to be unreliable and pairing is painstakingly difficult. They may be cheap but I guess there is a reason for that. I am fed up with Wyze and decided not to waste my time on their products any more.
When I originally got my sensors (over a year ago) I was able to connect them to the hub. But… I put one on my metal garage door (maybe 20 ft outside from the indoor hub) and the sensor would disconnect whenever it got closer than a few inches from the metal garage door. I tried adding an antenna, still the same. By this time the stickum was shot. I had the motion detector inside my metal mail box by my front door - the metal cause an issue again. I tried moving the hub to different cams (there are only so many places were a cam can be placed that is useful) but nothing helped. Since then the sensor went offline and I have never been able to get them to reconnect to the hub not matter what is done - reset / delete / reboot / whatever. Nothing works. They will never reconnect even within inches from the hub. So they sit unused in a box. I did have tech support contact me over six months ago saying that they would send me new sensor pack, but I’ve never received it.
The problem I have found appears to be the pan cam. If you use the fixed cam the connection is reliable. Pan cam and bridge combination have been unreliable for me. It appears from other people’s comments that wyze is aware of this reliability issue with the pan cam, they just send you through endless trouble shooting to avoid admitting it. Sad! So use the fixed cam and you’ll see the reliability restored. Sent from my iPhone
I don’t have the Pan Cam, but still have connectivity/ reliability problems. I have 6 V2 cameras and 4 bridges and have sensors disconnecting/ not reporting reliable status periodically. As others stated, tried deleting/ moving to different cam, new power supplies, new sensors, sent logs to support, 2 open tickets for months and the issues persist with new sensors that support provided. I really wish Wyze would be able to pinpoint the issues and help, but I’m losing faith.
Wow… I don’t know what to say. Wyze has been disappointing. I think they are more toy than tool. Try to get a refund if you can. I’m outside of warranty. They just keep asking for my ticket numbers and then tell me to go to the troubleshooting link. Hahaha. Then I say I did all that. Then they recommend a chat with tech support who then runs the same checlklist, then when that doesn’t help they want to do a phone call tech support…endless circular checklist with no resolution… They started out great but lost quality as they grew. At first I loved them until the issues started,I wanted their door lock and was hoping for doorbell cam. Now, I’ll just pay a little more for a more reliable brand.
I think Wyze is busy raising money and pushing lucrative initiatives. Sensors may not even be on their list. People buy these because they are so cheap. Why would Wyze waste their scarce customer service rep to troubleshoot them? Another possibility is that Wyze sense was launched at an alpha/beta stage and never moved ahead. It helps Wyze check the box in their product range.
Had similar issues since V2 firmware 4.9.6.156 upgrade. Check if the Bridge is connected (Steady blue Led), if the Led is steady yellow (offline), unplug Bridge from V2 while V2 is powered on, plug back Bridge after some time, check if the Bridge connects (Steady blue Led), If yes, all the contact and Motion sensors paired with that bridge should go online after a while.
The issue has started since the V2 firmware upgrade and the V2 is started (powered on) with the Bridge plugged in.
Will be discussing this with Support when I get time,
LOL. I was asked to switch to this version (becoming a beta client at the time), to get rid of the connectivity issues I was having. I will give it a shot as you stated (restarting with the bridge disconnected). Only problem is that my cameras are set to restart weekly (I’ll disable that) and we just had a 4 day power outage.
Same basic problem – Motion sensor works for a few days, then remains offline for days (or weeks!). After going through every conceivable reset, restart, reboot, power off/on, delete device, reinstall device, etc., I gave up. Then, after two weeks, the motion sensor just started working. Initially, it worked for 6-8 weeks. Then, mostly offline. Nothing I do has any lasting effect, but now and then it decides to work for an unpredictable number of days.
Battery levels are nearly full. All updates always applied.
I sure wish these devices worked reliably – they’re next to useless when they don’t.
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Update: After numerous resets, this cam, bridge, and motion sensor worked great for about a month. Then they stopped. More resets, unplugging, removing and reinserting bridge, checking sensor battery status, etc., and I gave up. Then, a month later, after doing NOTHING, they worked again. For about a month, and then the motion sensor sees activity, but doesn’t seem to report inactivity. Worked that way for weeks, and then last week nothing works. Resets, unpluggings, etc., etc., and now the motion sensor flashes red when there’s motion, but no alerts, and no action from Amazon Echo tasks.
I’m amazed that with all the new product development going on at Wyze, which is very impressive, that something as basic – and IMPORTANT – as a working motion sensor is so horribly unreliable. I would have one in every room in the house if I could, but I can’t buy them from Wyze for some reason (perhaps because they don’t work?), and, well, I can’t get even one of them to work. So I guess that’s it. They don’t work and they’re not for sale, so I’m stuck with one sensor that works now and then at random.
I would have thought that a motion sensor would be among the main add-ons that would inspire users to buy lots and lots of additional components, from cameras to make/break detectors, water leak detectors, etc. There are so many valuable services this little sub-network could provide.
I’m dreaming, I guess.
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I have been unable to get mine to work either and I’ve been pretty much through the same process as you have. Mine are all sitting the original box unused.
Supposedly new more reliable sensors are coming and more importantly a stand alone bridge that doesn’t require a camera to operate.
Anxiously waiting…
Chas