I agree. Getting to tagged events from a camera’s Live Stream is a work-around or alternate pathway, but I think you’ve done a good job of pointing out that the playback pathway from the Events tab is still broken for some cameras (I still don’t know why some and not others) is a persistent issue that should probably be readdressed if/when fix-it-friday resumes, and, like I said, I’d still log it and open a Support ticket with the Log ID, especially if you can reproduce this issue with your new camera.
I just remembered one other thing you can try while you’re waiting for your new camera. Look at this topic starting here and continuing on through a number of posts:
Also be sure to visit the related topic that @Seapup links in his post. I’m wondering if you can get any resolution by doing the Reset Services/Restart Camera dance and/or refreshing your app’s local profile cache from Wyze’s servers. This is what I would do on Android; I don’t know what your options would be for modifying these steps on iOS since I don’t use that platform:
- Clear the in-app cache:
Account ➜ App Settings ➜ Cache File Size ➜ Clear. - Navigate back one screen to Account and tap Log Out at the bottom.
- Swipe the Wyze app out of your running Android apps.
- Long-press on the Wyze app’s launcher icon (on your phone’s home screen or wherever you tap to initially open the app) and then tap App info in the pop-up menu.
- Tap Force stop on the App info screen (you may need to tap OK to confirm) and then tap Storage & cache.
- Tap Clear cache and Clear storage on the Storage screen.
- Back up one screen (back to App info) and then tap Open and proceed to log back into your Wyze account/app. (You could optionally reboot your phone and then launch the Wyze app here for good measure if you wanted to do that instead of relaunching it immediately from this screen.)