I’m new to the Wyze community and wasn’t sure what’s the best route to address my SD card issue. I talked to two Wyze representatives (Wyze Ticket 627774 and 634495) and was told someone would contact me but I haven’t heard back. What should I do next?
SD Card Issue
I purchased 2 Wyze cam v2 but one of the cameras but one can’t detect my SD card. I continuously get the message “No micro SD card installed in camera”.
What I tried:
- multiple 32 GB SD cards
- formatted in FAT32
- restarted the app multiple times
- reset the camera multiple times
- confirmed the SD cards worked in the other camera
- downloaded November 15th, 2019 version of firmware, put it on the root directory of the microSD card and renamed it to demo.bin.
The wyze representative told me:
“We’re receiving a number of reports that has the same case and we’re trying to request that our customers should return the camera to us for further investigation. However, there’s a possibility we’ll provide a replacement before you return the camera and our next-level support are the ones who can decide on that.”
Any advice is much appreciated.