I lost my power the other day, I figured I could use the scale since its a battery and bluetooth… It seems you MUST HAVE AN INTERNET CONNECTION or the scale doesn’t work at all!
WHY???
It didn’t even record the info in the scale like its supposed to. All the readings from the day before weren’t there, I tried it today, turned off wifi and it couldn’t do it.
I got an error:
please try again or switch to a better network.
This is very concerning for a few reasons:
What are you doing with this data that it needs to go online? Because this should be a direct connection to my scale.
If you vanish, my scale is now rendered useless. Because even the reading is obscured by the message and the reading vanishes really fast.
If i’m in an area that doesn’t use wifi, I can’t use this scale with my phone.
So why in the world do I need an internet connection to make my scale work??
I don’t have this particular product, but I wonder if your issue would get better visibility if you changed the category to Lifestyle and added a scale-x tag, because that seems more specific to your situation.
Right, it’s visible on the platform. I was using “visibility” in the sense of categorizing and tagging it in a way that’s more useful and specific to your issue, so that other community members looking in the category for scale products (Lifestyle) or for that actual product (scale-x) might be more apt to see it. That can help you as well as assisting others with the same issue and/or others wanting to help with that issue.
You might not be able to do that as a new user, so that’s my bad. I’ve asked the Moderators to make the changes (you can also flag your own posts for that kind of assistance). If you choose to spend more time interacting here, then eventually you can gain the ability to have more control over editing your posts and topics.
Sorry 'bout the confusion!
What you’re describing definitely seems like a frustrating issue, and it’s not something I’ve experienced with my Scale S. I use that daily and actually connect my phone to it via Bluetooth only about once a week or so, and it seems to collect my data as expected. Hopefully someone who uses Scale X can provide some more input.
There is no contact that I can find. Just a loop and back to this forum. The AI help they have is 100% useless. Tells me the obvious. Have you tried turning the wifi off to see if it does that?
I have a camera like that from Eufy, it contacts home base, I think in china some where, then back here again and it kills the signal. No wifi, no picture. I always worry that camera will be null. But for a scale? That makes no sense.
The AI-“enhanced” search at the Help Center drives me bonkers, too, as does the initial response (also AI) if you choose to open an e-mail ticket with them.
This is how I prefer to submit tickets (you can click/tap to expand this):
Click into the “AI-powered search” box in the middle of the page and enter create ticket.
Click Yes, that is correct.
Repeat Step #3. ( UGH! )
Click No, I do not like chatbots.
Click This is about a product.*
Click Other.*
Click Create Ticket
Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.
* Make your own appropriate/relevant choices here.[2]
It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.
This might help if you want to try to create a ticket. The Help Center has additional information if you want to try to reach a human via phone or chat. That’s from the “Live Support Hours” tile in the “Contact Us” row on the main Help Center page.
I think a cool thing about the Forum is that you can get help from community members who actually own and use the products, which is often more useful advice than Support agents can offer. Some of the questions you’re asking seem like they’re directed at Wyze, though, which is why I suggest contacting Support directly.
Hopefully some Scale X users will see this and choose to chime in, too.
I’m demonstrating my typical path. The number of steps will likely be the same and result in the identical endpoint regardless of the choices you make. ↩︎
So after talking to yet another AI then someone called Princess Sara? She insists that the scale stores the data. And then transfers the data to the phone by bluetooth… Saying the internet is not needed… .
Then says its needed anyway. And can’t say why its actually needed, so I have no idea why its needed at all. She claims the data is safe. But the data is never totally safe. And the scale doesn’t record anything if you have no net connection.
She says she will forward it to the programmers, which is code for, i’m done talking. All I can assume is that they are harvesting our data because there is no other explanation why it has to talk to home in order to use the scale. If I have no internet, I can’t use the phone at all because it does not record it and the weight vanishes very fast on both the phone and the scale…
Based on my own experience with Scale S and the Wyze app, it seems like at least some of the app’s features are server-based, like it’s using Android System WebView or something (though why it doesn’t seem to use that for authentication is a mystery to me, but I’m not a developer). I say that because of things like last summer when the icons on the v2.50x app’s home screen changed. This was some time after the v3x app launch, IIRC, and it didn’t involve an update to the older app, but the UI definitely changed. Without an update to the app itself on my phone, I can surmise only that the change came from Wyze’s servers.
I can think of other examples, too, like when the Picture-in-Picture feature appeared on Cam v4 without an app update. How much of the app is server-based, though, is still a big question mark in my head.
When it comes to things like health data, my expectation (again, as a non-developer user) is that the data generated at the device (e.g., Scale or Watch) gets synchronized to the phone when that connection is available (via Bluetooth; except in the case of Scale Ultra, which has Wi-Fi capability) and then uploaded to the user profile/account in Wyze’s cloud at some point. I like this when it works, because it means, for instance, that I can see my Scale S data on my main phone, an older phone that I still use, and a tablet—basically wherever I can run the Wyze app, because the data gets pulled from Wyze’s servers for my convenient use on whatever device. (Unfortunately, that’s currently broken for Wyze Watch, but that’s another ongoing matter.)
I say all that to say that I understand how frustrating the incomplete answer is and that I don’t think Wyze is sucking up user data without any benefit to the user. I would still expect the Scale X to record and store weights and other metrics for a while (I don’t know how much memory it has or how many discrete measurements it’s capable of holding before it has to overwrite older data) until it establishes a Bluetooth connection to the phone to sync that up, and I expect the app on the phone to hold the data in the local user profile until it can upload that to be sync’d with the cloud. If that’s not happening—if the Scale simply doesn’t seem to work without an active Internet connection—then I’d be disappointed, too.
Repeat Step 
UGH! 
)