After about a year of faithful service, my scale batteries finally died. After I replaced the batteries, the scale will no longer display any activity on the device, will no longer connect to my phone. I have reseated all the batteries, checked the connectors, removed/replaced them. I do not see any external switches/buttons/toggles to manipulate on the device.
Help! I now have a stylish yet utterly useless brick on my bathroom floor.
My scale worked fine after I replaced batteries last month, and I didn’t have to do anything special. Sounds like you did some great basic troubleshooting already.
Call Support, they will have a script in place telling them about all the known issues with the scale and how to fix them:
By phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Or online: Wyze.com/support
I’ve called them about issues before and they have frequently given me other ideas to try that I never thought of.