After about a year of faithful service, my scale batteries finally died. After I replaced the batteries, the scale will no longer display any activity on the device, will no longer connect to my phone. I have reseated all the batteries, checked the connectors, removed/replaced them. I do not see any external switches/buttons/toggles to manipulate on the device.
Help! I now have a stylish yet utterly useless brick on my bathroom floor. 
Ideas?
My scale worked fine after I replaced batteries last month, and I didn’t have to do anything special. Sounds like you did some great basic troubleshooting already.
Call Support, they will have a script in place telling them about all the known issues with the scale and how to fix them:
By phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Or online: Wyze.com/support
I’ve called them about issues before and they have frequently given me other ideas to try that I never thought of.
Did you ever get this issue resolved? I’m experiencing the same thing. Currently waiting on hold, but maybe you’ll reply back before they do!
Support didn’t even try to troubleshoot the problem. Just confirmed I swapped out new batteries, then sent me a new scale under the warrantee.
I called support today after almost a year and a half of having my scale, The scale started to read LO on the screen… so I waited a couple days and then changed the batteries out. At that point nothing came back on the screen on my scale was blank. I hit the restart button in the back nothing …I got another set of batteries even though the first pair I put in was already fresh to see if that might be a problem, nothing no light nothing but darkness on the scale …put the batteries in the different direction just to make sure I wasn’t going crazy again nothing …Support said they were not able to help me or exchange my unit. Very disappointed.
I just changed my batteries and the scale is totally non-responsive also. I’ll try contacting support to see what they say.
I had the same exact issue. It’s just dead after changing the batterie there has to be some type if defect here
same happened to me. definitely a defect. My scale actually died before the battery did this made it look like it was a battery problem but it wasn’t. I took the batteries out left them out for a minute put them back in and then the scale worked a month later the scale died again. I took the batteries out and put it in a new pair and the scale worked one time when I stepped on it flashed the low battery sign and then died again.junk.
This is happening to me too. Has anyone gotten a replacement after the year warranty wore out. Does seem like a product defect.
Mine was doing the same thing changed batteries 3 different times and still nothing while reading this forum I turned my scale to the back again and just started pressing on the little feet in the bottom and when I turned it around it started working again it went to 0.0 I guess for some reason that reset it
It’s the 2 little sponges that level the scale down I pressed the 2 top ones