Around 1pm today, I was about to send the robot on it’s rounds to clean the house. Got notice that I had new firmware, so why not? Kicked it off, but it is still going 3 hours later! Is that to be expected, or should I just kill it and try again later?
Update: I decided immediately to kill it, but I can’t. When I try to send the robot on it’s way, it doesn’t respond. When I cancel the clean, the FW update page pops back up. AAARRRRRGGGGGGGG!!!
Looks like you aren’t the only one with that challenge. I admit > al* .zsolutely r2 problem. I noticed the update about an hour before a scheduled cleaning and tried it to see what would happen. No problem at all! I was very pleased with the results of the update, the most thorough cleaning pattern I have ever seen.
I also had issues with the FW 1.6.130. I was wondering why it was taking so long. It took probably at least 30 min. I deleted the vacuum from the app and tried to reconnect it but it was still updating. Eventually I turned off the power by holding that button and then when I turned it on it said update succeeded.
@WyzeHongfei and @Rui, they should fix this beta FW 1.6.130 issue. Lots of people having trouble updating because it doesn’t tell you when it’s finished. Ticket 206850
After 5 hours, it was still not done, and not responding to any commands. I restarted my phone, and the updating screen went away, but the robot still wouldn’t respond to commands. Thanks to one of your responses, I tried turning the robot off and then back on. It reported the update was successful (confirmed in the app), and it is now working. Strange.
Sounds like the firmware update may not be confirming success. So submit a log if possible. Weird thing is I can still not see the x.130 update on my iOS, but that may be because they are throttling distribution to see if there are any issues.
BTW, if your update hasn’t completed by the time 10 minutes passes, be prepared to submit a log. Firmware updates should only take a few minutes.