When my vacuum (BB-8) finishes charging and self docks itself, it sometimes begins charging for a few minutes and then stops and then dies soon after from a low battery. Sometimes it seems to charge for a while and have a decent charge, but then will be dead. For example today it should’ve ran for m…

Hi @Nickk28 , You can call the awsome Wyze support team at [image] Amazingly Slow shipping and no delivery Here is the phone number: Wyze Support by phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT

Yes. The same thing happened to me today. After 2 days of non-use, I heard a message saying something like “Turning off due to low battery.” I went over and looked at it and sure enough it was off. I opened the app and the battery was at 8%. Then the app changed to a disconnect icon and said “v…

I’ve been having the same problem but tonight realized that, due to shorter baseboards, my charger base is tilting backwards when the vacuum docks. So, I folded a piece of cardboard to allow the charging station to set up straight and this has appeared to resolve the problem. [IMG_20210131_172108]

I’m glad yours was an easy fix bbarrs. Mine is on hardwood and is firmly up against the baseboard. Fortunately it has not occurred again.

Same thing is happening with mine I’ve had mine less than 2 weeks. Worked fine till 2 days ago

Mine has charging issues too, doesn’t seem to stay connected to the charger base even though it never moves. Starts charging fine, finishes charging rarely. Very frustrating.

Robot Vacuum won’t finish charging/stay charged

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Hi @Nickk28, You can call the awsome Wyze support team at

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Robot Vacuum won’t finish charging/stay charged

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