If you look back, you’ll see this thread dates back 3 years now. Amazing that Wyze simply will not help their customers with a warning. I’m tired of beating that old dead horse of a subject. They will never do the right thing here.
As for the cleaning, check your roller brush. When that gets clogged, you’ll start to see stuff being left behind. You can check your app to see how many hours that has been used and if it’s time to replace.
Yes _ I just edited my post. Right after I posted it I checked the roller brush and that was absolutely the problem. I feel like a dumbass on that LOL. But the marks on my floor - I am pretty pissed about that. My floors were very expensive. I would never have purchased something that would have damaged them! 
I would be interested to know the AC rating of the flooring that is damaged.
The normal rating is 3 and the range is from 1 to 6.
AC ratings are for laminate floors. Mine are hardwood.
The floor is not abraded in any way. It appears to have burn marks, such as from heat. Again, NO abrasion whatsoever.
Joining the party and any lawsuits
I kept checking the wheels but there is nothing on them. And it is not just where it is docked, This is laminate floor.
I also placed ikea PLÖJA desk mat under the charging thing and it went into it also, so it is not that it reacts with any wood finish, it gets into “Polyethylene, EVA plastic”
This has been going on for years, and no one has actually started a lawsuit to my knowledge. Many say they will, but none do. My floors are also all marked up from the wheels, and it sucks, but nothing is going to change about it. Unfortunately, your only real options are use the vacuum, sell it, or throw it away (please don’t throw it away… already too much electronic waste in landfills).
Same here. Fought it for years. Even got a replacement unit and did the same. Very sad that the only way to remove the marks are to have my floors refurbished. If you hear of a lawsuit, I’m in!
You can see some of my previous comments. In case it helps others, I was able to (finally) get Wyze to reimburse me for the costs of repairing my hardwood floors. It took months of having to push for it though.
Wow! That is crazy.
It would be immensely helpful for everyone if you posted your emails with them confirming this.
Then we can take your emails and use it as leverage to help them pay for ours.
Let us know!
My emails alone wouldn’t help much. I was only able to get this resolved thanks to the WA Attorney General’s office, which sent a complaint on my behalf.
My suggestion remains the same, even for those that don’t live in WA state. At a minimum, you should try and see what comes of it, though they do not promise a resolution. Worst case, the Attorney General will be made aware and can take a different action if they receive numerous complaints.
Had the vacuum parked and not used for a number of months, just bumped occassionally. 1915 vintage oak floors have the same wheel black color penetration issue into the floor and unable to remove with various solvents.
Yep @RobertD6 , that’s the exact marks I see on my floor that, you would think, can be easily buffed out but no. FWIW, this was an issue with one of the two Wyze vacuums I have. The other has zero issues. Wyze gave me a refund on the one unit with bad wheels, but wouldn’t replace it with one with non marring wheels.
You have three real world solutions, but you probably won’t like any of them.
Get a mat that the vacuum sits on. It’ll cover the stains, and the vacuum won’t cause further damage.
Refinish your floor, and either use the vacuum with a mat, or get rid of the vacuum.
Do nothing. Know the floor will continue to get black marks on it, and be ok with it.
I was able to do option #3 because the vacuum is under my couch, but I’d probably do option #1 if it wasn’t.
This has been going on for years. Every once in awhile someone comes on here saying they’re going to sue Wyze. No one has, and no one will. The cost of a legal battle will be more than fixing the floor yourself. So, I’m sorry to say that leaves you with the above three options.
Same thing happened to me. It is not scuffing but a chemical reaction between the wheel compound and the floor finishing. It took a lot of pressure but I got Wyze to cover the repair cost. The marks were in the top cost and not the wood. They scrapped the top coat off down to the stained wood and then applied new layers of the topcoat. Didn’t take long. But like you said, I tried everything and every product to get them off and they wouldn’t come off. I still use the vacuum but have a mat where it docks. However if you do this you are taking a risk because if the vacuum gets stuck and stops for a period of time, it will “burn” those marks into the floor where it stops.
I’m at least glad to hear that they seem to have helped one or more other customers. It took tons of work to convinced them to pay for the repairs on my flooor, but they eventually covered it. What they didn’t do is compensate me for my time or for the robot itself. Even after removing the base layer and lightly sanding/buffing the top of my floor, the stains are better but still visible.
In my case, I actually have 2 vacuums, one per floor. Only one has caused damage, so it’s clearly an issue with a specific set of wheels/devices. I have the same floors and coating upstairs, so that’s not the variable.
As an FYI since mine is no longer “under warranty”, I ended up replacing both wheels. Total cost was under $50 which was my limit, since the alternative is to throw the thing away. Available on Amazon.
