I had ordered a couple cameras, sd cards and mounting kits only to find out that it would suck up my data as I only have so many GB a month for internet. I have been trying to contact customer service to initiate a refund but I’m in the dark here. Their customer service phone number also does not work.
Hello @MHemmelrick,
Welcome to the community. I have 4 cams and they don’t take much data at all. If you only use the Live Streaming to check on things, it actually doesn’t use much. I’m on a limited data plan as well, and it has not been an issue for me. I will place a link below if you still want to contact support for a return. Hope this helps.
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Unfortunately it’s not just the limited internet that’s an issue. I live in the mountains and I’m lucky to get 3gb download speeds. I’ve already contacted support several times about a return but I’m not even sure if anyone is actually on the other end at this point
If you have not heard back from anyone by monday @UserCustomerGwen might be able to look into it for you then,
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@MHemmelrick When you submitted the support request, did you get an email back with a support ticket number? If so, please post it here and let us know the date the request was submitted. If not, it could be in your spam folder.
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Number 664643 is my first request and it was on 8.5.2019. I have been checking my spam regularly and nothing has been in there. I just dont want to miss the 30 day window.
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I have asked someone from Wyze to look it up. It won’t be until tomorrow at the earliest.
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Thank you very much for your help. I’ll be sure to keep an eye out in my inbox
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Hi @MHemmelrick,
We’re super sorry about the delay. We are further behind on support tickets than we would like to be and we’re working on it. I just checked on your ticket and you have a response back from one of our agents. They’ll be able to help you out from here.