July 12, 2021, 4:23pm
I contacted support about this, but didn’t have any luck.
I received the Controller with a damaged AC power adaptor. The seal that splits the middle is not closed, and can be fully opened. It supplies power, but I fear it may be a fire hazard.
Does anyone know where I could buy a replacement power adapter? Here are the details from the front of the adapter:
Input: 120 V ~ 60 Hz 800mA Max
Output: 24V ~ 1.0A
thanks in advance
Wyze should be replacing that under warranty.
July 12, 2021, 5:02pm
Unfortunately the gal who e-mailed me this morning said they would not send a new one.
I would suggest asking support again, they definitely should be replacing the power supply as @Newshound mentioned. Also, do you have a support ticket for that email?
July 12, 2021, 9:22pm
That ticket # is 1334387
In the ticket, I included a couple photos showing the abnormality of the adapter.
July 15, 2021, 12:04am
Just as an update to this, a different support person reached out to me via the ticket and offered a replacement, which is being shipped now. I just needed to talk to the right folks at Wyze, I suppose!
I had the same issue: the power supply came with the two haves separated and the transformer exposed. Seems like a fire/shock hazard. For now, I taped the two haves back together with gorilla tape, as I didn’t want to wait for a new power supply.
Our apologies! While we generally are favorable toward DIY, we would really like to replace this for you and take yours back to see what happened. Do you have a support ticket?
My power adapter split too. I zip tied it together. It appears the screws used to hold it together are undersized and won’t grab.
If you get in touch with support they will send you a new one and take that one back.
Live support is available: