So i discovered the secret just now. I tweeted the @Wizecam account directly and they had me send an email by clicking “no” to all of the “Is this helpful?” questions on the support chat via the Wyze website. After i sent the email, I sent the ticket number to the customer support rep on Twitter and then I filled out a small form they sent me (via reply on Twitter direct) with the details of my order and vacuum cleaner. They are shipping me a brand new vacuum since they don’t sell or send chargers separately. They are also sending me a pre-paid label to ship my old vacuum back. I guess i figured it out today. Hope this helps.
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