I have (and love) the cordless upright vacuum. I have been using it for about a month and it is really user friendly and great. However, after Thanksgiving, I went to plug the unit in to the charging cable and POOF, it’s gone. I have tried to find the specs on it to order a new one, but I am having no luck. Also, I could not find a new charging cable for sale on the Wyze site. If anyone would be kind enough to point me in the right direction, my floors, wife, and I would be most grateful! Thanks!
I tried to contact support to get a replacement charger but everything goes to a chat bot now. Wyze has gone down hill fast and they dont support anything except that idiotic Wyze Cam subscription service to milk their customers for more money.
I agree! Their customer support sucks and every software based product they sell has software issues, and there are even hardware issues like the dust bin gasket on the Cordless Vacuum, that falls out when you empty it. And you don’t notice because it gets covered in the dust in the trash can, that gasket should have been clipped in place and not just set in lid.
So i discovered the secret just now. I tweeted the @WyzeCam account directly and they had me send an email by clicking “no” to all of the “Is this helpful?” questions on the support chat via the Wyze website. After i sent the email, I sent the ticket number to the customer support rep on Twitter and then I filled out a small form they sent me (via reply on Twitter direct) with the details of my order and vacuum cleaner. They are shipping me a brand new vacuum since they don’t sell or send chargers separately. They are also sending me a pre-paid label to ship my old vacuum back. I guess i figured it out today. Hope this helps.
Can anybody tell me the voltage and amperage of the charger? I seem to have misplaced mine, and I want to find a replacement (since Wyze doesn’t sell replacement PS).
Thanks. Wow, that’s a lot higher voltage than I was expecting.
No problem… glad to help.
Were you able to find a replacement? I can’t find anything over 24.
Haven’t received it yet, so I don’t know for sure if it will work.
I got it today and it works fine! 2 full charge cycles no problems.
Worked for us too!!! thanks