Trying to replace a replacement handheld vacuum that won’t charge, and am caught in endless loop on WYZE support site

Keep trying to request replacement under the Returns/Warranty site at WYZE and am caught in endless loop.
It will never let me send my note, and instead takes me back to where I started.
Getting very frustrated.
Any ideas would be appreciated.

Welcome @jackslack!
Clicking the chat icon in the lower corner should bring up a chat”bot” if you answer the questions about the product and select “not helpful” to the articles (unless they solve your issue) you should be connected to a real person.
I would suggest calling Wyze support, you’ll get a better response.
By phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 5 pm PT Phone and chat support will be unavailable from Saturday, May 29th to Monday, May 31st for Memorial Day weekend. Normal hours will resume on Tuesday, June 1st.
Let me know how it goes!


Just took Handhled vacuum out of box that I purchased directly from Wyze, and it won’t charge.
No lights, no nothing, but I can’t seem to find out how to request a replacement in the Wyze website.
Can anyone provide a link?
Thanks in advance.

Your best bet is to call support 1-844-999-3226 M-F 5 AM -6PM Saturday 8AM-4PM. Or you can click on support to right of this page then click on the little green box on the bottom right to report an issue. I would just call if I were you, have your order number available.