In confused you can shut off and reboot the cam in its settings why adding on the plug? If anything it’s like having 2 GFI’s connected the frequency is interrupting each other and knocking the other off. It’s wore overload. Lol sorry “wire” lol Siri
Welcome to the Wyze User Community Forum @trsommella!
I’m not sure a full house power reset, which would require a visit from the power company and a technician truck, would be an appropriate request for one cam loosing connectivity. Kind of like calling 911 because you have a hang nail.
If the cam goes into an “Offline” status because it has lost connectivity to the WiFi and the router has not reissued a new IP, you will not be able to access it from within the app to send that restart command. It is cut off from the internet and can only be reconnected to the WiFi thru a physical power cycle.
If, in the case of many users, you are hundreds or thousands of miles away from your cam, an on site power cycle is not an option. Many cams are also installed in quite inaccessible areas that make power cycling difficult. A smart plug makes that task quite easy.
Not really a comparison since the cams are going offline without the smart plugs in play, and we would be discussing any device intereference conflict in terms of 2.4Ghz WiFi intereference and not line AC freequency overload. Additionally, many users like me have countless cams connected to smart plugs running a host of schedules and remote power cycles without any conflict between plug and cam.
I thought the smart plug was the answer too until my Smart Plugs went offine and I realized that the only way to reset the smart plug is to manually unplug and plug back in. So, it’s kind of a catch 22.
From all your different posts on the forum, I can only make one conclusion (I believe I have mentioned it before), something is wrong with your network. I know you have a newer router, but maybe there is something in the settings that causes all this devices to just drop connection. Try and investigate and see if you can pinpoint what’s causing it.
1 Like
That wasn’t the point of my post. I was simply responding to a prior post “you can shut off and reboot the cam in its settings why adding on the plug” …tlhutch4
These forums are often frustrating for us laypeople. I am not tech savvy but some of the “fixes” for our problems requires extensive research and re-education regarding all of the tech lingo and home based system analyses knowledge that us regular consumers do not have. Why should I have to understand the ins and outs of IP addresses, mesh routers, system overloads and some of the other jargon and system requirements just to get my regular everyday ordinary wyze plugs to work right and stay on line? They are not sold with the requirement of high-end tech knowledge and frankly, I expect Wyze to cater to low-tech ME. Wyze: how about it? I have a modem and router given to me by my local cable company. That’s all I want, all I need, are you going to make sure MY plugs never go offline? Because mine do go offline, regularly and I have to physically unplug and plug them back in occasionally. This is NO BUENO for my home when I am traveling away from home; I rely on those plugs to do their job without my physical presence and without being a techie.
2 Likes
Totally agree with this post…tlhutch4
Wyze Cams and devices fall into the Tech Market Category of DIY. Tech meaning Technical and DIY for Do It Yourself. If you are not comfortable configuring the technical aspects or don’t want to Do It Yourself, I am confident you can find contractors, companies, and services providers you can hire to configure your Smart Home Network for you.
Your Wyze Cams and every Wyze device you have are simply passengers riding on your WiFi network. They cannot be blamed for a weak, misconfigured, overloaded, old, or otherwise spotty WiFi network or slow ISP. Your WiFi Router\ISP modem is the beating heart of your network. You can’t hold the extremities accountable if the heart isn’t pumping enough or the right kind of juice to them.
If you want to blame Wyze for your network issues, I suggest you purchase a set of Wyze Mesh Routers so that Wyze can then be held 100% accountable for any device that doesn’t remain online. This does not, however, include making the mistake of placing the cam so far away from the router that it can’t receive a decent signal.
This is specifically the reason mentioned for the introduction of the Wyze Mesh Router (see video below). It was created, configured, and optimized with the sole purpose of maintaining a robust 2.4GHz network for Wyze IoT gear to operate smoothly and dependably.
1 Like
We will have to agree to disagree. My network issues are simply that I am a regular everyday consumer who signs up for the everyday ordinary local services (Spectrum in my case) which should be considered in the manufacturing and software programming of the Wyze company. Most of their customers are like me and not like you. They should be making sure that whatever they are putting out on the market for laypeople like me are going to work on the regular service that most of us out here in the real world have at our residence. I should not have to purchase additional equipment or hire special contractors to make their $10 wyze plugs work on the ordinary system. Your reply is completely unreasonable. But keep trying.
You are correct. We can agree to disagree.
Next time you have a chance to have a discussion with your Spectrum Service Technician, ask them what equipment they are using in their home. I am confident in predicting it isn’t Spectrum supplied. This is coming from many personal discussions with an immediate family member who has been an ISP Service Technician for 15 years, is now the Supervisor of New Installation\Service for a local municipality ISP Co-Op, and was a Service Technician for Spectrum and Time Warner before they were acquired by Spectrum.
The equipment ISPs are issuing to customers is the cheapest, refurbished, recycled, low priced gear they can find to put out by the tens of thousands of units. They are specifically configured to optimize only the products Spectrum sells - Digital Streaming and computer\phone internet browsing. It is not uncommon for a router to be pulled from service in the morning and reinstalled at a new location by the end of the day.
I wish you the best of luck in resolving your network connectivity issues.
I have Wyze cameras and Kasa plugs at two different locations, At home and at the cottage. At home I have separate modem and separate router, purchased by me. At the cottage I have ISP supplied combo. Unlike the ISPs at home (in the city), the ISP at the cottage does not allow me to use my own modem and router. Unfortunately, I don’t have a choice as this is the only ISP around that offers unlimited internet.
The above mentioned Wyze cams and Kasa plugs at home have been rock solid. At the cottage, not so much. Who should I blame for that? Wyze? TP-Link? My ISP?
1 Like
I think you answered your own question. Works in one place but not the other. Only difference is ISP and modem/router. Guess it’s the ISP.
1 Like
Ding, Ding, Ding, and the price goes to WildBill!
The question should’ve been ISP supplied equipment
1 Like
Constant revenue stream…
1 Like
again, your response is unreasonable and actually an extreme form of gaslighting. I do not have connection problems. I have plenty of other equipment connected to my wifi (including equipment from Wyze, including smart plugs from other manufacturers) and the problems is solely with the Wyze plugs. My internet equipment came directly from the Spectrum store. My Wyze plugs came directly from Wyze. I guarantee you the problems are NOT my internet provider, their equipment, or my connectivity. But you can deflect the blame back on to them for all of the people who will buy your story. I’m done, I’m out. Good bye
1 Like
Network issues aside, (which can certainly be and often is the problem) there are some products that are just more or less reliable with connection than others.
For example, I have a multi-bulb floor lamp in my Livingroom with 4 big old style Edison bulbs. I wanted a smart plug with dimmer capability and at the time there were very few choices for dimming plugs, probably due to danger of people dimming appliances or something other than a lamps. Anyway, I bought a Leviton brand one that worked okay, but frustratingly would become unreachable about once per week or maybe two weeks at the most. It’s in the same room as my main router and back then I had far fewer smart devices than I do these days. Every other smart plug I had of different brands stayed online, all but that darn Leviton one. I eventually got a different one in 2020 and it never drops plugged into the same outlet and lamp.
Another example with Wyze this time - A while after Wyze plugs became available, I bought some and had reliability issues with them becoming unreachable as well (a lot of that was AWS server problems) so I gave up on them after a short time. Even though the Wyze plugs dropped offline in the past, it was a long time ago and before I upgraded to a new Mesh system so I recently got one out, updated the firmware and tried it again with some indoor Christmas lights. It ended up with the cloud icon which made it fail to do the dusk to dawn rule within days and after unplugging/re-plugging, it did it again within another couple days. So I switched the Wyze plug with one of my other brands that uses the Smart Life app in the same outlet, with the same Christmas lights and it never failed once in over a month, until I put it away.
The point of all that was yes, home networks are notorious for being the problem, but when a device of one brand or even model within a brand never fails in exactly the same place and using the same outlet as another that had reliability problems, the device and/or its firmware is likely the problem rather than the network.
1 Like