Deleted one of my cameras off my account and now I’m wanting to reinstall it. I’ve tried connecting new product and it doesn’t work. All I get is ready to connect. No prompting for QR code. I can pull up the QR code but it still doesn’t let me go any further in the set up process. Help!!! This camera is set up to watch the backside of my house where unsupervised, mischief making children are messing with my property. Help me please!
If you have deleted your camera from the app you will need to follow the same steps you did to add the camera originally.
In the app select the ellipses (…) and then select Add A Product. Next select the appropriate device and then follow the directions in the app.
Let us know how it goes!
I did all that and it gets stuck at ready to connect. Wont let me scan QR code and doesn’t prompt for QR code reading. Let me try again and see how it goes.
Tried to reconnect and its still stuck at the ready to connect phase… no QR code prompting, just saying ready to connect
The camera will say ready to connect until you scan the QR code. In the app after the step where it tells you to connect to a2.5 ghz WiFi network on your phone did you do so and then press Next at the bottom of your screen? That’s when your phone will normally display the QR code and you can scan your phone screen with the camera?
I did all the steps I did the first time. Got to the QR code after clicking next after my WiFi was logged in and tried to scan the code without being prompted to. Did nothing but sit there and keep saying ready to connect. I don’t know if I’m doing something wrong in the process but I don’t remember it being this hard in April when I got the camera to set up.
Try again. There was a problem with WYZE servers yesterday.
I’ve been trying since last night. Nothing is working
Might try rebooting your modem/router.
I had the same experience nothing worked, was about to junk the camera and order a new one until I flashed the RTSP firmware. Not sure if that actually fixed it or I did something else, but it’s working now. I want to flash back to the regular firmware but not sure it’ll work.
I usually end up slowly moving the camera closer to, then farther from the phone. It seems to have a sweet spot.
I rebooted my router last night. My 2nd camera is working just fine today but the 1st one is being a total waste of time. I have moved the camera close, far away, did darker areas in case it was light affecting it, removed my phone from the case, nothing worked. I’m pretty much at my wits end with it so I have it unplugged, card removed and I’m going to just give it to my husband to deal with. Nothing seems to work as far as set up and maybe it’s just being a pain but it’s making me super mad and I’m done messing with it for the day or until I get another whim and want to not throw it out the window.
Also try removing the SD card. I read that some cameras fail to connect when there’s media in it.
Did that too. I read somewhere that if the sd card was still in the camera it could corrupt it. So i removed it before rebooting the camera. Seems I have a dud on my hands now.
Well, if it’s a dud, it’s worth experimenting on it, right? Flash it. Try the RTSP firmware.
What is the firmware? And where do I find that? Talking to someone that’s not 100% computer savvy
Here is the link to flashing:
Remember, a computer-savvy can brick a dud WYZE cam as much as a non-computer-savvy.
But you can ask the people here if you hit a snag.
I would suggest opening a support ticket at this point. You can do that here: https://support.wyzecam.com/hc/en-us/requests/new
@fsufan7998, I can always guarantee your phone is connected to a 5 GHz wifi network and hence it will not work. You need to ensure phone is on 2.4 GHz wifi. Then you should have zero issues.
Funny you think that but I’ve had NO ISSUES until yesterday. My phone even says connected to 2.4 so that can’t be the issue when I’ve set it all up originally on this phone and etc with NO issue!
Try a factory reset , then set up as new
To perform a factory reset on your camera, follow the instructions below:
- If using an SD card with the camera, remove it before proceeding.
- Leave the unit plugged in and power on.
- Press and hold the setup button on the bottom of the unit for 10 seconds for Wyze Cam V2 and Wyze Cam Pan units and 20 seconds for Wyze Cam V1 units
- Allow at least 30 seconds for the unit to initialize, in some rare instances this process can take up to 5 minutes.
- The LED on the back should move from Solid Yellow to Blinking Yellow.
- The device is now ready to be setup once again.