RE: Error code 90

[fishtrapmike]

Error code 90

Here’s the connectivity troubleshooting guide: https://support.wyzecam.com/hc/en-us/articles/360022258632 If that doesn’t solve it, keep in mind that this is primarily a user-to-user forum. If you don’t get help here from the community, file a support request including log files. That will ensure that the logs are captured. You might want to submit the ticket right away because there’s somewhat of a backlog. You can always let them know it’s already resolved when they contact you.

trying to access the link to the connectivity troubleshooting guide. The link takes me to zendesk which wants my email and password - then tells me my account password is invalid. How do I log in to read the guide?

[Known1]

Try this link: https://wyzelabs.zendesk.com/hc/en-us/articles/360031128912-What-do-different-error-codes-mean-

[fishtrapmike]

The link takes me to zendesk which then asks for my email and password - tells me my account password (the one I use to log into Wyze) is invalid - same as before

[Customer]

Not for me. I even tried it in a new private browser session to be sure. You should probably clear cache and/or restart your browser. It only prompts for login if I click the upper right user icon.