Provide Better Support Contact Options

It is very hard and convoluted to contact support.

  1. Please provide a simple contact us email for sending support questions. I cannot find such a thing
  2. In order to use the support dialog, it requires many clicks and fooling the system before you can get to chat. Pick the product; go through questions; be offered support questions that are not applicable. There isn’t even an ‘other option’. PLEASE just give us a simple chat option right away. Products are great, contacting support not so much.

[Mod Note]: Your post was merged to this category since it is not a request for a Product or Service enhancement by Wyze.


just call them, more than likely they can’t help you but at least you’ll be screaming at a human being. as far as emails to,

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Definitely contact support by phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT

I don’t want to sit on the phone for 90 minutes as I did this morning and then reach somebody who had no clue. Why is there no email option???

email will just go to a dead box anyway I mean no one’s really tracking support email, you going to have to understand that wyze has huge issues just look at how many people they’re trying to hire, more importantly look at the positions they’re trying to hire indicating no one’s at them right now

after listening to the hold music for 7 minutes I decided to look it up and figure out what it is
here you go, if you ever feel like listening to the hold music on YouTube it is , i promise, the same experience as being on the phone but you only hear it once on YouTube unless you replay it, otherwise you hear it a dozen times on the support number of which eventually goes to very eager staff in the Philippines who really want to help but can do absolutely nothing but make you go through endless troubleshooting and accomplishes nothing.

lol, looks like you can only listen to the hold music on YouTube right now as they have no support agents on the phone every time I call it says " we’re sorry we have no support agents"