Problems with both V1 Pan Cam Connection to the cloud and Wyze Support

Cameras
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1

I have two V1 pan cams. Rock solid since 2018 - Running ver 4.29.4.41
(This is the beta that supports RSTP which is now withdrawn form availability,)

Cam one dropped offline on May 16. Cam two dropped offline May 21 after I rebooted everything trying to fix cam one.

BOTH devices are connected to the local wifi. I can ping them and I can access the rstp stream. They fail when trying to connect to the wyze cloud.

I have a case open with WYZE, I have been passed between three agents. ALl of them did the following

  1. ) express their concern,
    2.) push the same standard troubleshooting documents to me
    3.) offer me discounts on new products

I suspect the devices are being blocked at WYZE or on the path to WYZE,
I asked agent two and three to LOOK in their access logs and see if they can locate the attempts from ny devise. I gave then date/time/public ip /mac address – everything they need to look in the logs. No one has done this.

I have asked EVERY agent to escalate to the next level of support. My sense is they are just playing hot-potato with this case at level 1. I have been polite.

HOW DO I GET THIS ESCALATED? Does anyone know the magic words or the magic email address?

Also, If you have seen this issue and resolved it I would love to hear from you.

2

I never update my Wyze Cams any longer due to Wyze’s horrible software and firmware quality…

My V1 pan cam connects and works fine.

Running cam firmware 4.10.9.3006

And the older version app v2.50.7

I bet if I were to update the V1 pan cam would fail, this is how Wyze works. They break your cam with garbage updates then hope you’ll buy the next model.

Wyze doesn’t care about anything but Their Profits