I’ve tried all the obvious fixes. Rebooting the router and extender. Power Cycling the affected Cams. They remain stuck offline in what seems to be paring mode. I seem to be down to my last option which is rerunning setup. Any ideas
You’re on the right track. Try to rerun setup on one of them like you were thinking.
If that doesn’t work, you could try resetting them to factory settings (hold the reset button for 10-30 seconds until the camera obviously starts to reboot)
If that doesn’t work you can try what’s called a “Firmware Flash” but that’s a complex last resort. See if going through setup resolves it for you. As long as you don’t delete it from your app first, then it should maintain most of your settings besides the camera name and WiFi.
Thanks, I wasn’t aware of the difference between setup and Factory Settings. That’ll help.
Odd because we live in a rural area with crappy power infrastructure. These cams have lost power many times with no problem. That they should go offline is just plain odd.
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There could be a number of explanations, not the least of which being a bad power surge that could reset or fry/overload certain components sometimes even if a past one didn’t do it. Or it could just be due to an accumulation of it wearing things down faster over time.
It’s hard to know. I know some people have had to replace their power adapter or power cords over time too. A power surge could accelerate that need.
Given that it was related to a power event, I’d try one of the cams on a new/different power adapter, you can use any USB charger/adapter rated for the same or higher as the camera’s original supply (probably 1000mA). If that doesn’t solve it, definitely try factory reset or even manual firmware flash as @carverofchoice mentioned. When you factory reset and re-add the cam, as long as you name it exactly the same thing in the app it should inherit all the old settings.
I’m thinking a surge when the power came back on may have blown out several adapters (hopefully not the cameras, but often the power adapter is a sacrificial lamb, which is good since USB power adapters are cheap and plentiful).
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Agreed. I’m thinking the same thing. The one reason I said to try setup first before a new adapter is that they indicated it still had power and would go into pairing mode. The adapter could still be damaged though, even if it seems to give power, so trying the camera on a different adapter or cord is still a good idea just to filter out that issue.
That’s worth a try but I’m hoping the cameras aren’t fried. I think they just got hung in an unresponsive state. I don’t wanna have to buy new cams after every new power outage….
And why weren’t my other 6 Cams affected by this surge. And I’d expect the cams to be dead if the adapters were blown….
Had my daughter press the setup button and it says “ready to connect” so it’s not dead. She’s not qualified to set the thing up with dad away from home… 
Like I said, the adapter bears the brunt of the surge and is a “fuse” of sorts. Simply try another adapter you have around to see if they come back online, if so, you know you just need some cheap adapters. It won’t kill them all, sometimes slight differences in components/design can withstand more, sometimes it takes “X” number of surges before they finally fry, so maybe these are older ones.
But if the surge was powerful enough (and/or depending how the power adapter failed, it may have gone through and fried the cams too. Don’t know until you try.
Done and had daughter press the setup button it still talks
Yeah, might be getting enough voltage to power up some parts, but I’m guessing the wifi chipset probably is pretty sensitive to a minimum voltage.
Unfortunately often when these adapters go they start putting out too much power, but does not sound like that is the case here as it probably would have totally fried the cam.
I would expect with a new power adapter (if that was the issue) it would just reconnect to wifi and be fine, but obviously no guarantee there. Take it out of setup mode (reboot it) and see if it comes back online now.
Yeah I can’t finish setting it back up until I get home, but thanks for your insight.
My thought was you may not need to set it up at all, unless you had her factory reset it. If the new power brick solved the issue it should just reconnect to wifi and be online.
Yeah it won’t come out of “ready to connect” mode. Even if you unplug it.
OK that means it has been factory reset (or deleted from the app when it was online, which does the same thing, but since it was offline that doesn’t seem to be the issue). Hopefully they set back up ok.
So my Cam 4s dropped off of a known good extender. Everything still works on it, iPads, phones, Cam3s. So I don’t believe the router is bad. Even a factory reset of everything didn’t resolve the problem. Finally I grabbed a newer extender from the other side of the house and the Cam4s setup on it smooth as silk. One might ask themselves what caused those Cam 4s to drop off a router/extender, that had worked flawlessly for two years, and I don’t have any idea. The only thing I can hypothesize is that a FW update broke the compatibility with my older Extender. Other than that I got nothing…
Perhaps the power outage messed up something with the extender, the v4 uses AX wifi (if the extender supports that) and the v3s use N. May want to factory reset that extender and configure it again.